App crashes when logging food and weight

[Ksnazzy]

I tried to add a custom food in my new ipad air 5th gen, and app crashed. Deleted Fitbit app, reloaded it, and rebooted my ipad and same result-crash.

Today I tried to log weight, and app crashed again.There is no current update showing for fitbit (my ipad always shows my updates and I do it religiously).

I tried to do both functions several times with same results.

I need help figuring this out.

Moderator Edit: Clarified subject

[LizzyFitbit · Accepted solution]

Hi there, @Ksnazzy.

Thanks for bringing this to our attention and the steps tried prior to posting. Because this shouldn't be happening, I've requested a case on your behalf so our Support team can investigate and provide you with assistance. You'll receive an email shortly, keep an eye on your inbox.

[Ksnazzy]

Thank you. I tried both again today with the same result. For the custom food, the adding of the calories is the part where it crashes.

Kim

[LizzyFitbit]

@Ksnazzy It's good to see you again.

You're welcome, and thanks for taking the time to work on this matter. I'm sure our Support team will continue helping you with this, so please keep an open communication with them.

I hope we can get you back on track soon!