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App for iOS on iPhone 5 stuck in log in screen.

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‎02-01-2017 18:48 - last edited on ‎02-02-2017 06:05 by Moderator Alum

‎02-01-2017 18:48 - last edited on ‎02-02-2017 06:05 by Moderator Alum

Anyone having an issue with the Fitbit app on iOS ?  I just bought a Flex2 and installed the app on iOS for an iPhone 5 running 10.2.1 and the app will not get past the log in screen.  I have deleted it and reinstalled it twice.  It works on other devices like my iPad but I'm having issue with iPhone 5

 

Moderator Edit: Clarified Subject. 

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‎02-02-2017 06:12

‎02-02-2017 06:12

Hello @Yudhi, thanks for joining us, it's great to have you on board! Smiley Happy

 

Are you getting an error message when trying to log in or are you able to see a loading screen? Are you able to log in on another device or your online Dashboard? If so, please go to the Settings on your phone, then to General > Date & Time and make sure Set Automatically is enabled. If not, please enable it and restart your phone, then try to log in once again.

 

I hope this can be helpful, I'll be around if you need anything else. Keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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