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App freezing after update

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‎11-17-2019 20:57

‎11-17-2019 20:57

Fitbit app keeps freezing when I tap on the sleep Function. Have to close and restart the app each time to fix. Can use other functions ok (like adding water etc). Only appears to happen when trying to see how I slept. Worked fine until I updated yesterday. 

Best Answer
3 REPLIES 3

‎11-18-2019 10:10

‎11-18-2019 10:10

Hi @Mobe7759. Welcome! It's nice to see a new face around the Forums.

 

Thanks for bringing this to my attention, as well for your efforts while working on the app. While it's weird that this happens just when checking your sleep details, I'd recommend to give a try to the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in.
  5. Check your sleep details one more time.

 

Let me know how everything goes.

Best Answer

‎11-22-2019 15:22

In response to LizzyFitbit

‎11-22-2019 15:22

I am having the same problem - it works if I follow your instructions but not for long 

Best Answer
0 Votes

‎11-25-2019 15:10

In response to Curl65

‎11-25-2019 15:10

Hi @Curl65. Welcome to the Forums. I'm sorry for the delayed response.

 

Thanks for letting me know that you're having the same issue, as well for trying the steps posted above. This is unusual and to further investigate, may I know if you started having this issue after an update? Was it an update for the app or the iOS? Also, may I know your iPhone's model, Fitbit app and iOS version?

 

I'll look forward to your response.

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0 Votes