App freezing while on the Female Health screen

[MellaGood]

Hi all,

Today the app began to freeze each time I tried to go to the female health section of the app. It was working fine yesterday, but today the calendar would not

load, the icons at the top and bottom were not “clickable” (nothing happened when you touch them), and you could not go back to the home screen. My app is up to date.

Moderator Edit: Clarified Subject.

[Brandi87041]

I am having the same issue 

[missykitty0912]

Same. I chatted support and they said they have a team that deals with that part of the app that would email me. I still haven’t heard back 

[laverewr]

Mine freezes too.  Tried on both my phone and iPad.  Looks like they have had intermittent problems with this for over a month.

[Amandap86]

I am also having the same problem today. 

[missykitty0912]

I received the following response from Fitbit on this issue:

We're sorry to hear your app freezes when you go to the female health section, rest assured that we will be doing our best to assist you with this matter.

Thank you for contacting us via chat and letting us know about this issue, we appreciate your efforts to resolve it. We are aware of the problem and are working to resolve it as quickly as possible.

We're sorry for any inconvenience it's caused. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we may do to assist you in the meantime.

Sincerely,
Liliya A and the Fitbit Team


Sent from my iPhone

[Kirstyfoxcroft2]

Mine is doing this too

[MarcoGFitbit]

Hello everyone, I hope you're all doing well! 

I appreciate you have brought this situation to my attention. We have received reports of the Fitbit app freezing on iOS while on the Female Health screen only during the weekend, it seems to be working fine on weekdays. Our team is currently investigating this situation and once we have more information to share with you, we'll make sure to post it on the forums. Please keep an eye on the Female Health board for more information. 

Thanks for all your patience and understanding, in the meantime, if there's anything else I can do for you, please feel free to reply. 

[KatyBo]

Hi Marco,

Nice to hear the team is still working on this issue. However, I wanted to report that the icon “female health” never has worked in my app (bought the charge 3 about three weeks ago), weekdays nor weekends. It’s always refusing to do anything at all...

Kind regards,

Katrien

[MarcoGFitbit]

Hello @KatyBo, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate you have joined us and reported this situation to us. At this moment I would like to ask you to check this thread to verify if you're experiencing the particular issue reported here. You will be able to see that someone has already posted a solution.

Thanks again for reporting this situation, I hope you have a great day.