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App keeps logging out

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‎11-15-2017 18:46 - last edited on ‎11-16-2017 11:49 by Moderator Alum

‎11-15-2017 18:46 - last edited on ‎11-16-2017 11:49 by Moderator Alum

Every fracking day I have to relogin to Fitbit on iPhone and iPad. You’re doing it wrong. Fix it. 

 

Moderator edit title for clarity 

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4 REPLIES 4

‎11-16-2017 00:24

‎11-16-2017 00:24

This is a known bug. Keep an eye on the following thread for the latest updates from fitbit:

 

https://community.fitbit.com/t5/iOS-App/App-version-2-39-keeps-logging-out/td-p/2142070

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‎11-16-2017 04:50

‎11-16-2017 04:50

@Chris92057  Version 2.43 was released yesterday.  See if the new version helps.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎11-16-2017 10:47

In response to LZeeW

‎11-16-2017 10:47

No, it does not. iPhone 7, 11.1 iOS. App is updated. 

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‎11-16-2017 11:49 - edited ‎11-16-2017 11:50

In response to Chris92057

‎11-16-2017 11:49 - edited ‎11-16-2017 11:50

@Chris92057 I understand that you are frustrated. Our team has made several mitigating fixes and continues to investigate for a final fix for all. You can follow status updates in this thread, feel free to update your posts there. I will be closing this thread since it is a duplicate report. 

 

@LZeeW, @SteveH I appreciate your assistance here. 

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