App not showing all old data

[Clb3610]

I have a charge 2 with an iPhone sync. When I open up my “activity” tile it will only show checkmarks on the monthly calendar going back about 2 weeks. All other days are blank although I know I had activity. I have reset my phone and deleted/reinstalled the app. Other suggestions?

[MarcoGFitbit]

Hello @Clb3610, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Have you logged in to the app recently after updating it or after being logged out? Is it possible you have a different Fitbit account registered to a different email address? We have received reports from people who have not been able to see their past data history but they have logged in with a different email which might be your case as well as all the information gets stored in our servers and none of the information here is deleted. 

Please try to log in with another email address you might have and let me know if you're able to see the previous data you're not able to see right now. 

Thanks for your patience, if there's anything else I can do for you please feel free to reply. 

[Clb3610]

I have had a Fitbit product for 4 years and only recently noticed the problem. I did not login or log out between when it was showing my data and when it isn’t. I only use one email address. It’s been a running issue for the past month at least. It only shows my previous 2 weeks on the chart month chart that shows days I exercised. A week later and it still only shows my previous 2 weeks (ie the week I could see when I first posted is now gone.)

[MarcoGFitbit]

Hello @Clb3610, I hope you're doing well, thanks for taking the time to reply. 

Thanks for the information you have provided to me, other than the activity chart, have you checked if all the other information (such as sleep, calories burned, steps, etc.) from previous days is showing? If so, it's possible the information in the graph is not updating correctly with the information stored in our servers, in which case I would like to suggest you the following:

• Force-close the Fitbit app by double tapping the home button on your phone, then swipe up the app. 
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Clb3610]

I have completed your recommendations and I am still experiencing the issue. It appears to only be a problem within the “exercise” tile. All of the charts within that tile do not show the historical data; the other tiles within the app show this data (steps, distance, etc.)

[MarcoGFitbit]

Hello @Clb3610, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have tried the troubleshooting steps I provided earlier. At this moment I will forward your information to our team so they can take a better look at this situation. Once I have more information to share with you about this issue I'll make sure to update the thread accordingly.

Thanks for your patience and understanding, if there's anything else I can do for you, please don't hesitate to reply. 

[SandyAJ]

Can you please advise if there was a solution as I am having the same issue. Thank you. 

[MarcoGFitbit]

Hello @SandyAJ, have a warm welcome to the Fitbit Community, thanks for joining the conversation. 

I appreciate you have reported this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I'm very sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

[Sprycam]

I have the same problem as well 

[PigletRider]

Fitibit... Is there an update on the resolution of this issue?

[MarcoGFitbit]

Hello @Sprycam, thanks for joining the Fitbit Community, it's nice to see you around too @PigletRider, I hope you're both having a great day! 

I appreciate your interest about this situation, unfortunately I still don't have an update on this issue. I understand your concern, but please be assured that our team is always working towards finding a resolution for the bugs that affect the app, which is why is constantly releasing app updates. 

Thank you so much for your patience and understanding, once I have more information to share with you, I'll make sure to update the thread accordingly. Happy stepping!