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App not showing information synced.

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‎05-24-2018 13:19 - last edited on ‎05-26-2018 04:56 by Moderator Alum

‎05-24-2018 13:19 - last edited on ‎05-26-2018 04:56 by Moderator Alum

Yesterday and today my Fitbit watch is working but the app itself is not storing any information on it. It says that it's connected. What should I do? 

 

Moderator Edit: Clarified Subject.

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‎05-26-2018 05:03

‎05-26-2018 05:03

Hello @LmAdams80, I hope you're doing well, thanks for joining the Fitbit Community. Smiley Happy

 

Thanks for bringing this to my attention. Tell me, have you updated the Fitbit app recently? If so, I would like to suggest you to check your online Dashboard to see if the information is showing there as it's possible the app is not showing the information correctly. If the information is showing in the online Dashboard, please try the following:

 

  • Force-quit the app by double tapping the home button and swipe up the app. 
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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