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App not showing weight loss.

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‎03-29-2019 07:02 - last edited on ‎03-30-2019 08:35 by Moderator Alum

‎03-29-2019 07:02 - last edited on ‎03-30-2019 08:35 by Moderator Alum

I have lost 22.8lbs so far and my FitBit app is not recognizing any of my logs when I add new weights. It will show how much I have left to go until goal but it will not show my weight loss so far. What gives?

 

Moderator Edit: Clarified Subject.

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‎03-30-2019 08:43

‎03-30-2019 08:43

Hello @KrystalS, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to ask you to go to the Weight section of the online Dashboard and check if your weight loss is showing up here. If it is, please try the following in the app:

 

  • Force-quit the app, then open it again and check. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

I'm sure these steps will be helpful, give them a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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