App showing blank screen, unable to download it from App Store.

[JeffUlrich]

Hi team,

This morning when I tried to sync my Ionic the sync screen turned white and wouldn't respond. I killed the app and tried again.  Same thing.  I removed the app completely, restarted my phone, and tried to download the app again from the App Store.  No dice.  The app store download just spins.

Any idea what's going on?

Regards,

Moderator Edit: Clarified Subject.

Jeff

[MarcoGFitbit]

Hello @JeffUlrich, I hope you're doing well, it's nice to see you around. 

Thanks for bringing this to my attention, at this moment I would like to gather some information from you so I can check this further:

1. iPhone model you're using
2. OS version your iPhone is currently running. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Lynnchic]

I had this happen the other morning too.. I think the problem was it wasn't connecting to the network.. killed it a few times and same thing so I let it sit at a blank screen and after a few minutes it came up and worked fine

[MarcoGFitbit]

Hello @Lynnchic, I hope you're doing well, thanks for joining the conversation and let me know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!