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App updated, firmware updated still won't sync

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‎01-31-2017 05:24

‎01-31-2017 05:24

I have been unable to properly sync since Saturday 01/28. I have disconnected the blaze via Bluetooth, I have re booted it and unpaired it. It still shows a low battery warning even though I have kept it charged. Is anyone else having this issue?

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‎02-01-2017 04:30

‎02-01-2017 04:30

Hello @Willybit, it's great to see you around. Smiley Happy

 

Having updated the app recently, I would like to suggest checking @HelenaFitbit's excellent tips and recommendations in how to resolve any syncing issue. However, if this doesn't seem to work, I'd recommend setting your Blaze as a new device to restart the connection between the tracker and your phone. 

 

To set up your tracker as a new device:

  1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When the app asks you to replace your current tracker, please replace it and continue with the process.

Please give it a try and let me know the outcome! Smiley Wink

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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