App version 2.39+ keeps logging out

[AlessFitbit]

Fitbit update: 1/31/2018: After several mitigating fixes, this issue has been resolved in the recent update 2.45. Please update your app if you are experiencing this. We know there were a few that continued to experience this issue, thank you for you for your reports and patience. We will be closing this thread for further comments. If you are still being logged out after updating your app, please start a new thread and we will open a new investigation.

Fitbit update: 12/19/2017: Hi Everyone, with the release of iOS app version 2.44.1, the log-in issues have been addressed. Please update your app. If you are still experiencing this issue after the update, please let me know how often this is occurring and if you are seeing any other error message and I will review with our team. 

Fitbit update: 11/21/2017: It appears that some users on 2.43 are still experiencing having to log in continuously. Our team has been alerted and I'll continue to update this thread. 

Fitbit update: 11/21/2017: This issue is currently resolved. If you are still having to log in multiple times, please ensure you have updated your app to version 2.43.

Fitbit update 11/15/2017: Hi Everyone - there have been some mitigating fixes, but the issue does not appear to be entirely resolved at this time and our team is still working on this. Thanks again for your patience, we know this has been an ongoing issue and hope to have it fully resolved soon. 

Fitbit update 10/31/2017: Our team continues to work on the issue of users being logged out of their app. While there have been some mitigating fixes in previous updates, we are aware that this issue is not resolved for all. I will continue to update thread. Thanks very much for your patience.  

Fitbit update 9/30/2017: some mitigating issues have been resolved in the latest update, however, we are aware the issue has not been resolved for all. Please update your app if you haven't already done so. 

Fitbit update 9/12/2017: Our engineers have implemented some mitigating fixes that should help some with this issue in version 2.40, however, some people may still be experiencing this and our team is continuing to review. We truly appreciate your patience. 

Fitbit Update 8/24/2017: Hi Everyone - Thanks again for reporting this issue. Our team is still reviewing. I'll be updating this thread once we learn more, your patience is truly appreciated. 

Hi everyone! Thanks for reporting this login issue with the last iOS update version 2.39. I have brought this up to our team for further investigation. Thanks for your patience while we work on a fix.

[X5rdman]

My app continues to log me out. I’ve updated all software on my iPhone 7 and the Fitbit app. Very annoying. Please resolve ASAP. 

[Spacebulldog]

Hos can this still be a thing? I STILL get logged out from this broken piece of software almost two months now and your engineers should maybe look for a new job that they can actually manage.

[Zigster]

Same here.  I opened up the iOS app again today to find out I had been logged out and had to enter all my details.  App version 2.41.1 (723)

[Cpl117]

I have been dealing with this since 9/5. Everything has been updated. I have followed all of their instructions. Nothing. The app logs me out every 1-2 days. Logged out 2 days ago and I have been unable to log back in since then. I get the "oops something went wrong try again" message. Fitbit really does not like it when you go to their FaceBook page and post comments about this. And, how funny I got one of their e mails wanting me to buy their new watch. Yeah, right. How many customers and bad reviews can they afford with Garmin putting out better products? 

[SunsetRunner]

This started happening with my flex 2 and iPhone 7 two nights ago (October 12, 2017), I’m getting NetworkbitKit.HTTPError error 1 message when I try to log in again.

It had never been a problem before. I’ve been on iOS 11.0.2 since at least a week before this started happening. The Fitbit app version was 2.41 for at least 5 days without the problem, and when it started I upgraded to 2.41.1 whiteout success. I’ve deleted the app, re downloaded it and still it doesn’t work. In the last 36 hours it has resumed working on its own for 6-12 hours on 2 ocasions only to log me out and malfunction again.

-EDIT-
Dude, I see now this has been a problem for 2 MONTHS (!) now for some of the users. It’s a shame because I do enjoy my Fitbit a lot, but if this is not resolved soon (it is REALLY FRUSTRATING) it might be the last shove I needed to trade it for an Apple Watch.

[Cpl117]

Time for mass consumer complaints and news coverage. Poor reviews on any site we can think of. Maybe then they will hire someone who can fix this. 

[SunsetRunner]

Not for me. I’ve deleted the app and reinstalled it on 2 separate ocassions but it keeps giving me an error when trying to log back again. 

It it has also started working again once on its own, only to stop working again 12 hours later. 

[Neenash]

Uninstall and reinstall the app. I was also logged out for three days. Then
this trick helped.
Ali the best!
--
Neena Shailendra.

[SunsetRunner]

Not for me. I’ve deleted the app and reinstalled on 2 separate ocassions and it didn’t worked. 

After I kept trying to log in, it finally worked, only to log me out again after about 12 hours.

[Jfra]

As a temporary improvement while you resolve this issue, is it possible to add a "remember me" check box like so many websites and apps have? That way at least the user name could be stored and only the password would have to be input each time.

This problem has significantly decreased my engagement with my Fitbit app. It's really a big annoyance.

[Edgiew]

Can you allow at least password management tools like Lastpass On the app or Fingerprint login.

[KateFitbit]

Hi Everyone, just a note that we are continuing to investigate this issue, there have been mitigating fixes, but we are aware there are still those who are being forced to continuously log in. I'll keep updating this thread as I hear more. As always, thanks for your patience. 

[Tkeoho]

I will try that fix. Fingers crossed…

Sent from Mail for Windows 10

[Spacebulldog]

Fix this Now - how hard can it be? It’s not like the problem is cutting edge it’s ensuring users of Fitshait doesn’t get logged the shait  out everyday I am on the latest version and it’s still the same problem - you saying you are going to fix this? Who is the engineers manager? I want a chat with that person

[Ahrue]

Fix this problem or I’ll get an Apple Watch! 

[phv]

The issue appears mostly when you are some WIFI hotspot who return HTPP code redirecting to their page where you have to register/login before having access to Internet. It could also be observed when the router restrict some traffic (on some ports/protocols/P addresses) affecting the connectivity for the fitbit app.

I believe  some "redirect" or "error codes" are now interpreted by the fitbit application as a failure to login ...asking the user to login again. 

Usually, it is not necessary to enter the login details when you are asked to do so. The workaround is:
1/ you kill the running app (double click home button, swipe to the top)
2/ you ensure proper normal internet connectivity (either login on your WIFI hotspot login page, either - if the hotspot filters the traffic - by disabling the WIFI and going 3G/4G)
3/ you relaunch the fitbit app: no need to login, issue "fixed" (at least workaround).

This given said, it is a change of behaviour of the recent upgrades of fitbit app: the app shouldn't consider network-level responses as reasons for considering "the user should re-login". A fix is needed.

[nickw444]

Seriously considering jumping the Fitbit ship and moving to Apple Watch if this isn’t resolved by next week. Such a shame too considering I was thinking about getting a Blaze or Ionic. 

[Hockeydork10]

My Fitbit app continues to crash every time I am browsing within. I have removed the app and downloaded again. Same output. Any ideas as this is becoming a   Nuisance 

[SunsetRunner]

“there are still those who are being forced to continuously log in”

And then there are those of us that can not log in no matter how many times we try. It is F. R. U. S. T. R. A. T. I. N. G. 

[SunsetRunner]

Me too. But then again, the Apple Watch does not easily track sleep patterns. It’s a shame