App version 2.39+ keeps logging out

[AlessFitbit]

Fitbit update: 1/31/2018: After several mitigating fixes, this issue has been resolved in the recent update 2.45. Please update your app if you are experiencing this. We know there were a few that continued to experience this issue, thank you for you for your reports and patience. We will be closing this thread for further comments. If you are still being logged out after updating your app, please start a new thread and we will open a new investigation.

Fitbit update: 12/19/2017: Hi Everyone, with the release of iOS app version 2.44.1, the log-in issues have been addressed. Please update your app. If you are still experiencing this issue after the update, please let me know how often this is occurring and if you are seeing any other error message and I will review with our team. 

Fitbit update: 11/21/2017: It appears that some users on 2.43 are still experiencing having to log in continuously. Our team has been alerted and I'll continue to update this thread. 

Fitbit update: 11/21/2017: This issue is currently resolved. If you are still having to log in multiple times, please ensure you have updated your app to version 2.43.

Fitbit update 11/15/2017: Hi Everyone - there have been some mitigating fixes, but the issue does not appear to be entirely resolved at this time and our team is still working on this. Thanks again for your patience, we know this has been an ongoing issue and hope to have it fully resolved soon. 

Fitbit update 10/31/2017: Our team continues to work on the issue of users being logged out of their app. While there have been some mitigating fixes in previous updates, we are aware that this issue is not resolved for all. I will continue to update thread. Thanks very much for your patience.  

Fitbit update 9/30/2017: some mitigating issues have been resolved in the latest update, however, we are aware the issue has not been resolved for all. Please update your app if you haven't already done so. 

Fitbit update 9/12/2017: Our engineers have implemented some mitigating fixes that should help some with this issue in version 2.40, however, some people may still be experiencing this and our team is continuing to review. We truly appreciate your patience. 

Fitbit Update 8/24/2017: Hi Everyone - Thanks again for reporting this issue. Our team is still reviewing. I'll be updating this thread once we learn more, your patience is truly appreciated. 

Hi everyone! Thanks for reporting this login issue with the last iOS update version 2.39. I have brought this up to our team for further investigation. Thanks for your patience while we work on a fix.

[ColoradoGrl]

First, I have experienced every problem described here since early September, BUT, in the hopes of helping fitbit figure out what is happening for others, I want to let them know that after deleting the app and reinstalling on my iphone 5s, MOST of the problems corrected.  Syncing is slow but works.  I note the app constantly looks for my fitbit one, even when connected to my charge 2, and that may be causing some battery issues.  Finally, yesterday, I got the nerve to upgrade IOS from version 10 to 11.03 and so far it seems to be working.  I have, however found that I need to deactivate bluetooth from my ipad for all devices because of interference (and have).

So, for a few of us, it does seem that what fitbit is trying has helped.  I want to note, though, that I access the website dashboard access on my pc laptop too and have to wonder if those not able to login have issues there as well. 

For those experiencing the frustrations that continue, I truly feel for you.  Even a few days had me pulling my hair out, as this is my daily motivation to take care of my health, to eat right and exercise.  To lose even a day's activity documentation--after nearly four years of continuous logging-- is beyond frustrating.  My best wishes to all, that fitbit finally gets this solved--for EVERYONE.

[Tkeoho]

I called again on Monday. I have started researching other tracking devices - it might be time to move on... I am thinking Lumo Lift - does anyone have any experience with this product? Any advice?



Sent from Outlook

[niallconnellan]

I am also having this issue. I have updated my iOS app to version 2.41.1 and yet I am still continuously logged out multiple times a day. While I didn't mind at first...I'm starting to reach my limit. Please let me know what can be done to fix this issue.

[kmmiler01]

Same problem except on iOS. Also, it refuses to sync my sleep data half of the time. Honestly, it's becoming a pain in the butt.

[Bluebird2406]

Hi all,

possibly I’ve found a solution to the problem. 

1. Log out of the app on your mobile device 

2. De install the app from the mobile device, make sure it is really gone

3. Shut down the mobile device, not in standby. But really shutting down the device.

4. Restart the mobile device 

5. Go to the App Store download the Fitbit app and install it

6. Log in and configure the app with the Fitbit tracker type

the above steps helped me to solve the issue. Hope it works out for you too!

cheers

[Makingtimeforfu]

The last update was weeks ago and the problem is not fixed. Still getting logged out. Still having to restart my watch several times to get it to sync. Still having problems with the scale sync. 

It is time to fix the problem!!!!! 

[RoyvanSijes]

thanks, i’ll try that and will let you know if it worked or not


Verstuurd vanaf mijn iPhone

[Bluebird2406]

Did you upgrade the app to 2.41.1? And did you shut down your phone and restarted it?

My problem is now fixed: I'm using a Blaze (Version: 17.8.401.3).

[kimmerz07]

It’s been shut down several times I deleted and re installed and that seems to have fixed it

Sent from my iPhone

[lbroadh2o]

Yes, I did. Their support team is now working on my issue. Thanks.

Sent from my iPad

[eye95]

I am so done with Fitbit.

All you get from the folks here are platitudes and deleted posts. Yesterday, it took restarting the app FIVE times before the watch would connect to the app for exercise.

I am telling them, but they won’t listen, that this is a connectivity issue.

Today, I can’t even log in to the app.

[Cpl117]

For over 2 months the app would log out and go days before I could log back in. It would not connect and sync to my desk top, saying no internet connection. I followed all solutions and updates. Failure. 3 days ago I purchased a VPN. Guess what? The app has not logged out once and syncs every time. If it makes it a full week I will be over joyed. Yes, this is some type of connectivity issue. Will Fitbit ever find a solution? Are they willing to suffer the bad reviews while promoting new products? 

[irongrl]

I'm going to delete the app from my iPhone and reinstall it. Hopefully that will correct the problem.

[thompsoe85]

This issue appeared with an app upgrade. Fitbit did this and now can't reverse it. The app itself claims it needs the log in for security. But once I log in from any computer, I am never asked to log in again, indicating the problem is only with the app programing. So they made a change, possibly to accommodate their new Ionic. Maybe the Ionic needs the security and they won't do anything to jeopardize their new flagship device. Therefore Fitbit is throwing patches on the problem. Patch after patch. Does this issue only affect iOS? I uninstalled the app. Reinstalled it and now I last about a week without logging out. The Fitbit now doesn't sync with the phone app without the app being restarted. Fitbit has a sticky problem that is only being half heartedly worked on.

[eye95]

It has now been 10 weeks since this problem was reported in this thread. Still no resolution. They say that the problem has been “mitigated”, but my symptoms keep getting worse. I keep telling them that it is a connectivity issue, but they won’t listen.

---

@SunsetRunner wrote:

Since the latest iOS app up date I have to log in to the Fitbit app every time I use it 

Moderator edit: Subject for clarity

---

[Tim_E]

Is this ever going to get fixed? It been a long time. The app is turning into a huge waste of time. 

[eye95]

---

@Tim_E wrote:
Is this ever going to get fixed? It been a long time. The app is turning into a huge waste of time. 

---

Exactly. The app was useful. Over time, I came to rely on it, now seeing it as indispensable. Then this. Sickening.

[KateFitbit]

HI Everyone, We are working on a fix for the issue of users having to constantly log in. I'm hoping to have an update shortly. We are aware that this has been going on awhile for some users and really appreciate your patience. 

[SunsetRunner]

---

@eye95 wrote:

I am so done with Fitbit.

All you get from the folks here are platitudes and deleted posts. Yesterday, it took restarting the app FIVE times before the watch would connect to the app for exercise.

I am telling them, but they won’t listen, that this is a connectivity issue.

Today, I can’t even log in to the app.

---

Have you tried turning off the WiFi? It worked for me. 

[phv]

---

@SunsetRunner wrote:

---

Have you tried turning off the WiFi? It worked for me. 

---

Yes it works to sync "once" but...

As soon as you are connected to a WIFI hotspot that requires login and returns an HTTP redirection/error code, the fitbit app considers you were logout ;(