App version 2.39+ keeps logging out

[AlessFitbit]

Fitbit update: 1/31/2018: After several mitigating fixes, this issue has been resolved in the recent update 2.45. Please update your app if you are experiencing this. We know there were a few that continued to experience this issue, thank you for you for your reports and patience. We will be closing this thread for further comments. If you are still being logged out after updating your app, please start a new thread and we will open a new investigation.

Fitbit update: 12/19/2017: Hi Everyone, with the release of iOS app version 2.44.1, the log-in issues have been addressed. Please update your app. If you are still experiencing this issue after the update, please let me know how often this is occurring and if you are seeing any other error message and I will review with our team. 

Fitbit update: 11/21/2017: It appears that some users on 2.43 are still experiencing having to log in continuously. Our team has been alerted and I'll continue to update this thread. 

Fitbit update: 11/21/2017: This issue is currently resolved. If you are still having to log in multiple times, please ensure you have updated your app to version 2.43.

Fitbit update 11/15/2017: Hi Everyone - there have been some mitigating fixes, but the issue does not appear to be entirely resolved at this time and our team is still working on this. Thanks again for your patience, we know this has been an ongoing issue and hope to have it fully resolved soon. 

Fitbit update 10/31/2017: Our team continues to work on the issue of users being logged out of their app. While there have been some mitigating fixes in previous updates, we are aware that this issue is not resolved for all. I will continue to update thread. Thanks very much for your patience.  

Fitbit update 9/30/2017: some mitigating issues have been resolved in the latest update, however, we are aware the issue has not been resolved for all. Please update your app if you haven't already done so. 

Fitbit update 9/12/2017: Our engineers have implemented some mitigating fixes that should help some with this issue in version 2.40, however, some people may still be experiencing this and our team is continuing to review. We truly appreciate your patience. 

Fitbit Update 8/24/2017: Hi Everyone - Thanks again for reporting this issue. Our team is still reviewing. I'll be updating this thread once we learn more, your patience is truly appreciated. 

Hi everyone! Thanks for reporting this login issue with the last iOS update version 2.39. I have brought this up to our team for further investigation. Thanks for your patience while we work on a fix.

[eye95]

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@SunsetRunner wrote:

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@eye95 wrote:

I am so done with Fitbit.

All you get from the folks here are platitudes and deleted posts. Yesterday, it took restarting the app FIVE times before the watch would connect to the app for exercise.

I am telling them, but they won’t listen, that this is a connectivity issue.

Today, I can’t even log in to the app.

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Have you tried turning off the WiFi? It worked for me. 

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If you mean turning Wi-Fi off and then on. Yes. Dozens of times in the three months that this has been happening.

If you mean turning Wi-Fi off and leaving it off. No. That would be silly. That defeats the purpose of having an iPad and a wireless home network.

[mvan231]

I’m still having this issue every once and a while. 

[Makingtimeforfu]

My app hasn’t logged out in a few days but I can’t get my watch or scale to sync. I still have to shut my watch off and back on several times to get it to sync and I am not getting all my steps logged to the app. 

[Cpl117]

As I have said in multiple other posts, my app would log out and it would take days to be able to log in again. The Fitbit Connect on my laptop would not sync. My Charge 2 was useless. I recently purchased pureVPN. It has now been 4 days with no log outs. Everything is working fine. I know we should not have to buy outside products to make Fitbit work, but Fitbit certainly is not going to help us. The Christmas sales are right around the corner, meaning great prices on other brands of fitness trackers. Remember, go to Fitbit on Facebook or any other site and leave an honest review of the app and tracker. Good luck everyone...

[eye95]

A VPN clearing up your problem should give the developers a clue about the underlying connectivity issue.

IF they are listening.

IF.

[SunsetRunner]

Recently, withing the last week, my Fitbit one is requiring me to login after I receive a message saying to the effect that  I must do so for security reasons. Happens at least 3 times a day. Never was the case in the past.  So has security changed? Or  is there a new bug?

[att188]

i am on iOS using on iphone 7. the app keeps logging me out every other day. it has been happening for a week now since i updated to the latest version. what to do?

[Kwaz]

Why does is keep logging out on my iPhone. Both app and phone are up to date 

[SunsetRunner]

I am also having this issue. Every few days, the app will lose authentication. Once I'm in the logged out state, I'm still able to enter data, but when I exit and go back to the screen, it is missing since it never saved because I was logged out. I have lost data because of this. If I kill the app and restart it, the login view is displayed.

Please address this so:

1. I remain logged in and do not have to continuously reauthenticate.

2. When the app is in a logged out state, the login view is displayed. Any time a request fails with a 403 status, the login view should be displayed. Without this piece, users are able to enter data and use the app, even though none of their changes are saved. The user has very little indication that they are logged out. The only way to notice is to enter data, back out of the view, then reenter the view and notice that the entered data is missing.

iOS 11.0.3

Fitbit 2.41.1

[Corrado68]

I have the newest version 2.41.1 but my app keeps logging out. 

I actually think that the logout issue appeared on my phone only after 2.41.1 was installed,  it never happened before. 

I normally keep the app running in the background at all times. Once every day or two, I notice that the app information is not refreshing (either not connecting with the tracker or not saving manual food logging), so I close the app and restart it. That’s when the app is asking me to log in again. Previously, I never needed to close and restart the app. Also, restarting the app would not ask me to login again. 

Thank for fixing this 🙂

[Wendi_eliza13]

I have an iPhone and my fitbit app keeps logging me out. It starts with it not syncing with my fitbit and then it just logs me out. Anyone have any updates on this? Looks like its been an ongoing problem for a few months now. 

[MeganM225]

We have an iPhone se. Thr app logs us out every time. Any ideas what we need to do for this?  Thanks 

[sfotyler]

I have the same issue. I'm logged out on a daily basis. App version 2.41.1 (723). I'm on an iPhone 7 running iOS 11.0.1. 

[mvan231]

lol, can you say Indian scam?

[Cabomica]

I, also, continue to have this problem.  I have to log in every time I access the iOS app.  I am at v2.41.1

[SantiR]

@SunsetRunner Welcome to the Fitbit family! I moved your post to this thread as it is about the same issue you are experiencing. You have more chances to find help or updates about this here.

Fitbit is currently aware of this issue and working to get it fixed. Stay tuned for next updates!

Thanks for your patience!

See you around!

[eye95]

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@SantiR wrote:

@SunsetRunner Welcome to the Fitbit family! I moved your post to this thread as it is about the same issue you are experiencing. You have more chances to find help or updates about this here.

Fitbit is currently aware of this issue and working to get it fixed. Stay tuned for next updates!

Thanks for your patience!

See you around!

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Same old, same old platitudes and NO action.

[ayn]

Glad it's not just me, app logs me out every other day, adding on top of other issues I have with Fitbit, I've deleted the app and stopped using Fitbit all together.

[mvan231]

I contacted Fitbit and they are working to resolve the issue. 

[SweetTweety]

I have updated to 2.41 but it still logs me out every three/four days. It is frustrating since the Fitbit icon was flashing at the top left and nothing got synced, I didn’t know I was logged out until quit the app and relaunched.