App version 2.39+ keeps logging out

[AlessFitbit]

Fitbit update: 1/31/2018: After several mitigating fixes, this issue has been resolved in the recent update 2.45. Please update your app if you are experiencing this. We know there were a few that continued to experience this issue, thank you for you for your reports and patience. We will be closing this thread for further comments. If you are still being logged out after updating your app, please start a new thread and we will open a new investigation.

Fitbit update: 12/19/2017: Hi Everyone, with the release of iOS app version 2.44.1, the log-in issues have been addressed. Please update your app. If you are still experiencing this issue after the update, please let me know how often this is occurring and if you are seeing any other error message and I will review with our team. 

Fitbit update: 11/21/2017: It appears that some users on 2.43 are still experiencing having to log in continuously. Our team has been alerted and I'll continue to update this thread. 

Fitbit update: 11/21/2017: This issue is currently resolved. If you are still having to log in multiple times, please ensure you have updated your app to version 2.43.

Fitbit update 11/15/2017: Hi Everyone - there have been some mitigating fixes, but the issue does not appear to be entirely resolved at this time and our team is still working on this. Thanks again for your patience, we know this has been an ongoing issue and hope to have it fully resolved soon. 

Fitbit update 10/31/2017: Our team continues to work on the issue of users being logged out of their app. While there have been some mitigating fixes in previous updates, we are aware that this issue is not resolved for all. I will continue to update thread. Thanks very much for your patience.  

Fitbit update 9/30/2017: some mitigating issues have been resolved in the latest update, however, we are aware the issue has not been resolved for all. Please update your app if you haven't already done so. 

Fitbit update 9/12/2017: Our engineers have implemented some mitigating fixes that should help some with this issue in version 2.40, however, some people may still be experiencing this and our team is continuing to review. We truly appreciate your patience. 

Fitbit Update 8/24/2017: Hi Everyone - Thanks again for reporting this issue. Our team is still reviewing. I'll be updating this thread once we learn more, your patience is truly appreciated. 

Hi everyone! Thanks for reporting this login issue with the last iOS update version 2.39. I have brought this up to our team for further investigation. Thanks for your patience while we work on a fix.

[BillWilem]

It is time to get this fixed. My Charge 2 logs me out constantly. VERY FRUSTRATING!!!

[BillWilem]

FIT THE PROBLEM. !!!

[cmor1701d]

Same here. I have a Fitbit ONE and the logout occurs every few days since
the last update.

[Sonic2552]

 Having the same issue here. iPhone 8+ running iOS 11. 

[Mabbtt5]

I "fixed" "this problem myself by getting a new phone 🙂 The app works perfectly on the iphone 7!

[Mathpup]

I truly hope this isn't being treated as a personal info security issue, which, yes, could be fixed by a somewhat less annoying Touch ID, because while I wouldn't really want the world to know that I am basically an overweight slug who rarely hits her step-goal, there would be no serious world-shattering impact to the leak.

Come on!  It's been months.  And I don't intend to up-phone anytime this year, so make it right for ALL iPhones, not just 8 and X!!!

[SunsetRunner]

I'm beginning to think this issue isn't even being worked on. Can we have an answer other than "we hope to have this resolved soon"? Because soon has come and gone. 

[Javaheed]

Could you at least add login with Touch ID on IOS to save having to enter all the details?

[BillWilem]

Do some thing.

Sent from my iPhone

[dozzauk]

I'm having the same problem and it's very annoying.  

[momice]

I wouldn’t be so bad if there was an option to save your login info. But having to enter it each time is very annoying. Last year at this time, I was buying Fitbits for my relatives for Christmas, but this year, I’m not even considering that. The devices and app are so buggy, it’s not something I would want to inflict on someone else. 

[SunsetRunner]

I'm with you @momice. I've lost confidence.

[SunsetRunner]

I am still having this issue as well. I have to re-login at least once every couple of days. 

iPhone 7 with iOS and Fitbit both on the latest versions (11.1.1 and 2.42(726) respectively).

[eye95]

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@SunsetRunner wrote:

I'm beginning to think this issue isn't even being worked on. Can we have an answer other than "we hope to have this resolved soon"? Because soon has come and gone. 

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Clearly they are not working the problem. Any programmer worth his salt would’ve discover the cause of this bug MONTHS ago.

[eye95]

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@KateFitbit wrote:

Thanks again for your reports, it is appreciated. I'm hoping to have a complete resolution soon and will continue to update this thread. Have a great weekend. 

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Fewer platitudes and more ACTION, please.

[eye95]

Don’t just consider them. Take another option. I will.

The way they are handling this problem (actually NOT handling it) is the strongest indicator of how much they don’t care about existing customers. That should be a huge red flag to anyone considering future business with this once-great company.

[SantiR]

@Arlenedmoore Welcome to the Fitbit forums! I moved your post to this official thread as you will find more answers and updates to your inquiry here.

Please check this post, Fitbit is currently investigating this to have a solution soon. 

Keep an eye on this thread for more updates.

See you around! 

[Gizzys25]

We want a solution, not more excuses, your app used to work, you broke it, so fix it.

Don't keep telling us to be patient, we have been and our patience is running out.

[psyches]

To add to the thread, I also am in the hundreds to thousands that keep experiencing periodic logout, and have been for months.

It is now over 3 months since the problem was first reported.  I'm on version 2.42 as of 1 day ago and ran into the problem again just now.

The last problem update was about 2 weeks ago, and clearly 2.42 did not fix it.

[Javaheed]

Glad it is working for someone! Sadly I still have the issue on my iPhone 7 so maybe something else at play - I’ve tried uninstalling and reinstalling, disconnecting other apps that use the health data like Apple Health and MyFitnessPal in case these were the cause (didn’t help) - now considering changing to the Apple Watch