App version 2.39+ keeps logging out

[AlessFitbit]

Fitbit update: 1/31/2018: After several mitigating fixes, this issue has been resolved in the recent update 2.45. Please update your app if you are experiencing this. We know there were a few that continued to experience this issue, thank you for you for your reports and patience. We will be closing this thread for further comments. If you are still being logged out after updating your app, please start a new thread and we will open a new investigation.

Fitbit update: 12/19/2017: Hi Everyone, with the release of iOS app version 2.44.1, the log-in issues have been addressed. Please update your app. If you are still experiencing this issue after the update, please let me know how often this is occurring and if you are seeing any other error message and I will review with our team. 

Fitbit update: 11/21/2017: It appears that some users on 2.43 are still experiencing having to log in continuously. Our team has been alerted and I'll continue to update this thread. 

Fitbit update: 11/21/2017: This issue is currently resolved. If you are still having to log in multiple times, please ensure you have updated your app to version 2.43.

Fitbit update 11/15/2017: Hi Everyone - there have been some mitigating fixes, but the issue does not appear to be entirely resolved at this time and our team is still working on this. Thanks again for your patience, we know this has been an ongoing issue and hope to have it fully resolved soon. 

Fitbit update 10/31/2017: Our team continues to work on the issue of users being logged out of their app. While there have been some mitigating fixes in previous updates, we are aware that this issue is not resolved for all. I will continue to update thread. Thanks very much for your patience.  

Fitbit update 9/30/2017: some mitigating issues have been resolved in the latest update, however, we are aware the issue has not been resolved for all. Please update your app if you haven't already done so. 

Fitbit update 9/12/2017: Our engineers have implemented some mitigating fixes that should help some with this issue in version 2.40, however, some people may still be experiencing this and our team is continuing to review. We truly appreciate your patience. 

Fitbit Update 8/24/2017: Hi Everyone - Thanks again for reporting this issue. Our team is still reviewing. I'll be updating this thread once we learn more, your patience is truly appreciated. 

Hi everyone! Thanks for reporting this login issue with the last iOS update version 2.39. I have brought this up to our team for further investigation. Thanks for your patience while we work on a fix.

[DustinS]

Update 2017-12-19 - I have gone 3 days without having to login again.  That includes 1 reboot of my Android phone.  Maybe the issue is really fixed v2.62.1?

Previously -- I am on v 2.62.1 on Android (Nexxus Huawei 6p).  The Fitbit app is still acting up for me.  Constantly having to log back in.  Every day I open the app it acts like I am opening it for the first time. 

[Tkeoho]

My app has finally been working!!  It has been two weeks and I am so excited.  I didn’t want to say anything until I was sure it would continue working!  My Lumo lift has already arrived, but if my Fitbit continues to work - I will return it next week.  Make sur your os is updated - I think it is fixed!

[HowardWeinstein]

Yes, mine seems to have come good as well... Same time frame.

Sent from my iPhone

[June4]

Sorry, don’t know about the android app. My problem was on an iPhone. Maybe start another thread. Customer support get back to you quickly. 

[June4]

I also re-booted my Charge HR, deleted the app from my iPhone, forgot the device in Bluetooth settings and then re-installed the app and paired my device again. All is now fine. 

[AMHarding]

mine too - I’ve done the IOS Update and  updated the app. Not helped a bean! Any advice on this??

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[AMHarding]

Kate. I have updated to the latest IOS and the latest App version and I am getting logged out of the app every time I close it. 

What do I need to do to fix this?

[Vannalou10]

I have the newest update to the app and everytime I open the app I have to login. It was fine until I downloaded the newest update. will this issue be resolved?

[June4]

I am sorry, I am not an expert. I just followed advice from Fitbit customer services after sending them a file from my iPhone and my iOS app is now fine. 

[Crawfclan]

Hi. I have updated my app to the latest version but it’s still making me login every morning. Can you please assist?

[Sulo]

This is happening several times a day. It’s driving me crazy. Have used the app with my Zip for almost a year and rely on it so this is really s problem. Please fix it fitbit

[Zolo]

I’ve updated to 2.44. The app is still logging me out everytime I close the app. No error messages appear when I log back in/ when i’m

using the app. 

[KateFitbit]

Hi Everyone - we just released another update to the app iOS version 2.44.1 that further addressed this issue. Please update your app to the latest version. If you still are getting logged out, please let me know. 

[LuccJoe]

After monitored several days, this issue still happened.

My app version is 2.44.2(739)

Device is Charge 2, Iphone 8.

[carolinagirl216]

After doing the most recent update, the app keeps logging me out. I had to log in last night and when I opened the app this morning I had to log in again. The update didnt last long!

[Makingtimeforfu]

I finally got smart and got an Apple Watch. It is so nice that my mother got one too. They lost 2 customers in 2 days here. I can’t believe how bad this has gotten and how long it has gone on. 

[raukar]

I had the issue where you get kicked out everytime you opened the app for weeks. But 2 weeks ago, I couldn’t log in at all anymore (iPhone 7S). Just got the error message: “Oops, something went wrong. Please try again. Lost connection to background transfer service”.

The I finally managed to log in again this morning to sync for the first time in forever. Opening the app again this afternoon, the error message is back and i can’t log in again.

Have the latest update, deleted and downloaded the app again, changed password (its obviously working here) and tried both rebooting phone and turning off and on the auto clock setting.

Hoping for a fix, this is super frustrating.

[iRies]

iOS app v2.44.2 still experiencing login problem. Still have to type in credentials at startup.

[thompsoe85]

My wife and I have to log in, just not as much as before. Of course I have access through my computer and haven't had to log in for 3 years. Why the difference? I have to log into my phone to use it, why should I have to do it more than once on the phone?

[JVWhite]

I’m on version 2.4.2 and I’m still asked log in multiple times daily. Are there any other solutions to resolve this?