App will not sync with flex

[Britt11]

For the past three days the fit bit app has been trying to sync with my flex but has not been successful .

[TarinFitbit]

It is nice to see you in the Community @Britt11!  Let me know if you are running the latest version of the Fitbit app, you can see what version of the Fitbit app is installed on your device by tapping the Account tab, then tap Help and you'll see the app version at the top of the screen, the latest is "Fitbit 2.20.1 (476). However, if you are not running the latest version go to your App Store, tap the Updates tab and you'll see Fitbit in the list of pending updates, tap Update. Finally, try to sync your Fitbit Flex.

I hope this helps you, let me know if you are still having the issue and also if you have any additional questions!  

[Britt11]

I currently have the updated app but still will not sync.

Chambers

[TarinFitbit]

That is weird @Britt11 ! Lets try one more thing:

1. Open the Fitbit App and log out
2. Turn off the Bluetooth and also your cellphone
3. Restart your tracker 
4. Turn On your cellphone and also the Bluetooth
6. Finally, log back into your Fitbit app, Tap on Account, go to Devices > Set up a new Fitbit device > Select Fitbit Flex and follow the instructions.

Let me know how it goes! 

[Mary0133]

My flex is charged. I reset the Bluetooth and the phone. Log out and in one the app and I reset the flex itself. Still nothing. I read the manual and spent an hour reading all the forums for this same issue. Who do I call?

[wijnaldum]

1. Reset Network Settings (settings, general, reset network settings)

2. Back-up the iPhone, Reset it as New, Use the Back-up you just made to restore from back-up.  The reason for the Reset as New is to get all the programming to be clean before you put the back-up on it.

3. Remember all your settings (use the free version of iexplorer to copy settings from some programs) and restore as new and start over.

[DerrickS]

Hi @Mary0133 and welcome!

I'd recommend re-pairing your tracker to your account using the replacement setup process. Click here for instructions.

This should get you back on track, but keep me posted!

[Mary0133]

Thanks for the help. I called customer support and am getting a new tracker. I got a lemon. Customer support was great bty.
Thank you

Miss Mary

[TarinFitbit]

Thanks guys @DerrickS @wijnaldum for your help and @Mary0133 I'm happy to hear that you are going to be back on track soon!  Don't forget to visit our Discussion Board, you'll find a lot of tips to improve your healthy life.

Hope to see you around.