01-10-2016 05:36
01-10-2016 05:36
Answered! Go to the Best Answer.
04-03-2017 15:51
04-03-2017 15:51
05-30-2017 06:59
05-30-2017 06:59
So my fitbit app hadn't been synching for several days and it was beyond frustrating. The app wasn't showing my recent exercise or my sleep but it did show the correct calories burned and steps and whatnot, but I really wanted it to register my exercise. I clicked the synch now button several times and nothing happened still so I deleted the app from my phone in hopes that re-downloading it would fix the problem. But now that I have the app downloaded again it will not allow me to login. I type in the correct email and username and an error message pops up saying "Oops, something went wrong. Please try again. The operation couldn't be completed (login error0.)". I can access my account through the website on my macbook using the same login information that I am trying to use for the app so I do not understand what is going on. Please help.
07-10-2017 13:12
07-10-2017 13:12
I'm getting the same problem. I can log in fine on my pc and my iphone but ipad is telling me "oops, something went wrong. Please try again. operation could not be completed. login error 0.
i have reinstalled the app and updated the password.
07-10-2017 13:14
07-10-2017 13:14
Exact same problem here. Need it fixed!
07-10-2017 13:15
07-10-2017 13:15
" Invalid email or password " error message keeps coming up. Have changed password , unisntalled app etc. Still no fix. This is quiet fustarting ,please advise
07-10-2017 13:30
07-10-2017 13:30
I'm having the same problem too...desktop login OK, app login, "Oops, something went wrong, please try again. The operation couldn't be completed. (login error 0)...
07-10-2017 13:30
07-10-2017 13:30
07-10-2017 14:38
07-10-2017 14:38
Resolved. I can log in now.
07-10-2017 20:32
07-10-2017 20:32
07-11-2017 04:50
07-11-2017 04:50
Hello @Karma100, @robbiethedog and @wyldedaisy, thanks for joining the Fitbit Community. @Daizy22, @Jujube289 and @Giannni95, thanks for joining the conversation.
@Jujube289, I'm glad you're now able to log in to your account. For the rest of you, if you're still aren't able to log in to the Fitbit account after trying the troubleshooting on my previous post. Please try the following:
I hope this can be helpful, give it a try and let me know the outcome.
07-11-2017 20:34
07-11-2017 20:34
I'm having exactly the same issue! I use Android and joined fitbit last year with Facebook, it worked fine on both the desktop site and the app, but then I had to factory reset my phone. Now the app doesn't have "connect with Facebook" as a log in option.
07-12-2017 05:12
07-12-2017 05:12
Hello @Heatherv, thanks for joining the conversation, I hope you're having a great day.
Have you tried to log in to the Fitbit app using your Facebook credentials? If so, you can also restart your password using the email linked to your Facebook account.
I hope this resolves your inquiry, give it a try and if you need anything else, let me know.
07-13-2017
16:19
- last edited on
12-02-2024
07:32
by
MarreFitbit
07-13-2017
16:19
- last edited on
12-02-2024
07:32
by
MarreFitbit
@MarcoGFitbit Thanks for your excellent support!
Since the most recent issue was resolved I will be closing this thread for further comments. Feel free to start a new thread if new iOS login issues occur. Thanks!
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