Badge collection not showing

[Les12]

I haven’t been able to see my badge collection since Sunday on either the app or dashboard. It is utterly frustrating. I did a live chat and was told it would need to go to a higher support but have heard nothing back. I’ve tried every possible action, deleting app, etc etc. Nothing helps. I’m at the stage of deleting the account but I don’t want to lose all my data. I can see all my friends badges and they can see mine. 

[Les12]

I’ve had a few problems over the years but none that have lasted this long. They better get it fixed! 

[MolemanMike]

I’ve tried this several times and still have the same result. I’m using v20001.88.11

Seems to be coincidental with the recent update?

[Joy.e]

I don’t know what software I’ve got as I only got my actual Fitbit couple weeks ago. I’ve not had any new badges since this started but did do 125 floors today to see what happened.It’s given me the Rollercoaster Badge in my Top 4 Badges, replacing the one for 100 floors which has now disappeared.
Can’t test anymore as I’d need to walk 100 miles to get the New Zealand badge !! Not that dedicated......

I’ve noticed on the dashboard setting on Privacy that my Statistics are coming up as Private, but show the Friends Only Icon, if I try and change they default straight back to Private.

Yes, I hope it gets sorted as I was quite proud of my little badges !

[Les12]

I agree, definitely think it’s linked to the last update. 

[180876]

Yes, I agree. And quite often they try and blame it on iOS.
--
Liz

[Jewelsparaks]

Everyone check, I just checked and I can see all my badges again!

[Joy.e]

Yes, me too !

[MolemanMike]

Looks like it’s fixed!

Thank you

Sent from my iPhone

[Newellij]

Good news 👍

Sent from my iPhone

[Newellij]

Good news too 👍

Sent from my iPhone

[Les12]

Yes I can see all mine. Thanks Fitbit for fixing it! 

[DeirdreWatson]

Just checked, it is back up again! Yay!

[180876]

Amazing!!! Just shows they really didn’t know what was going on till we told them!!!!! Great work Community Team 👍👍👍👍👍

Sent from my iPhone

[ElfieKH]

Yay! Thank you to everyone that helped to get this fixed! I’m so glad it also calculated the days it went dark. 

[LiliyaFitbit]

Hello everyone. Thank you for your updates in this thread.

I am glad to hear that the issue has been resolved for some users. I appreciate your time and feedback and hope you continue enjoying the Fitbit experience.

If you're still experiencing this issue, please try to log out of the Fitbit app and then log back in.

I'll be around if you need further assistance.

[Les12]

Thanks for your help. 

[KateFitbit]

@LiliyaFitbit thanks for all your work here! 

We confirmed that this issue is resolved. I'll be closing this thread now. Thanks, everyone for your patience and reports.