Badge collection not showing

[Les12]

I haven’t been able to see my badge collection since Sunday on either the app or dashboard. It is utterly frustrating. I did a live chat and was told it would need to go to a higher support but have heard nothing back. I’ve tried every possible action, deleting app, etc etc. Nothing helps. I’m at the stage of deleting the account but I don’t want to lose all my data. I can see all my friends badges and they can see mine. 

[Cerddwr]

I’m having the same problem, none of my badges are updating any more.

[phaas]

My badges just stopped showing up yesterday. I aim for the 5,000 steps badge every day but even though I’ve achieved 5,000 steps yesterday and today, the badge isn’t showing up. I even did 10,000 steps today to see if that badge would show up and it isn’t. I’ve checked in the app and online and my badges aren’t working. 

[Cerddwr]

It’s been 10 days since any of my badges were recorded. It’s really annoying.

Sent from my iPad

[Jewelsparaks]

The new update the badges are not tabulated correctly. And now I can’t even see my badges. The chart for the fat burn, cardio, and peak show the wrong color according to the chart ect 

[SteveH]

I know it's no consolation but it's not just affecting you. I get an internal server error message when I go to www.fitbit.com/badges

[Les12]

Yes that’s the message I’m getting. I hope they’re trying to sort it! How long have you had this problem? 

[SteveH]

I didn't know I had a problem until I saw your post and went to check!

I'll flag your post for the attention of the moderators who might be able to chase your report to customer support.

[Les12]

Thanks. 

[Jewelsparaks]

Having same issue since I update the Fitbit app for my iPhone 2 days ago..... 

[SteveH]

I'm not sure it's an iOS problem as I use an android phone and get the error on the Web using a desktop PC

[Les12]

Yes I think the latest update has something to do with it. 

[ElfieKH]

I am having the same problem. It started two days ago for me as well. I did a Live Chat and they were unable to help me, and escalated the issue to the highest level of support. They told me I would receive an email in a few hours, it has been eight and I’ve heard nothing back. 

I also don’t want to lose my four years of data. I hope they will find the bug and fix this problem. If it affected a lot of people, I’m guessing they will.

[Les12]

It’s good to know it’s not just affecting my app. I had a live chat on Monday and have heard nothing since. Hopefully everyone it’s affecting will report it and they get it sorted, as I don’t want to lose years of data either. But I’m honestly ready for binning it and getting an Apple watch. I swithered when I last upgraded and stuck to Fitbit, but it’s one problem after another. 

[Jewelsparaks]

I have the newest Apple Watch, i like it ,but not for fitness and the battery life is like 12 hours which is very disappointing. I pick my versa 2 over the Apple Watch all the time. Apple = Tech smart watch not so much fitness

fitbit= fitness watch not so much Tech smart watch 

[Les12]

Yes, Fitbit definitely don’t win awards for tech. Nor customer support. 

[Les12]

Have you heard anything from support yet? It’s been 48 hours since my live chat and I’ve not had anything 

[LiliyaFitbit]

Hi everyone. It's great to see you participating in the Community Forums.

I am sorry to hear about the issue you're experiencing with viewing your badges. Thank you for bringing this to our attention. I appreciate your efforts to resolve this and sharing the additional details and feedback. Our team is always working on our products and services, and your comments are always welcome. I would like to confirm if you've tried the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Clear cache and reboot your phone.
4. Open the Fitbit app and log back in to your account.

If the issue persists, please let me know the language of your Fitbit app, the app version and OS. I will be glad to investigate further. 

@SteveH thank you for your support!

Looking forward to your replies. 

[ElfieKH]

Yes. I’ve done that multiple times.

I reached out to a friend and she is having the exact same problem. Sounds
like something happened in the last upgrade to many users.

[ElfieKH]

I have not yet received an email from Support.