Badge collection not showing

[Les12]

I haven’t been able to see my badge collection since Sunday on either the app or dashboard. It is utterly frustrating. I did a live chat and was told it would need to go to a higher support but have heard nothing back. I’ve tried every possible action, deleting app, etc etc. Nothing helps. I’m at the stage of deleting the account but I don’t want to lose all my data. I can see all my friends badges and they can see mine. 

[Les12]

I have tried that numerous times. It happened after the last update and says it’s an internal server error. 

[Les12]

Language is English, version 3.28 IPhone XR 13.6.1

[ElfieKH]

The language is English for Fitbit.

Fitbit 3.28 (986)

iOS 13.6, iPhone XR

[Jewelsparaks]

Tried that several times, also even un installed app and Reinstalled app, still having issues
iPhone x

ios 13.6.1

fitbit 3.28

english 

Also can’t view it on the computer as well says internal error 
Sent from my iPhone

[LiliyaFitbit · Accepted solution]

Hello all, thank you for the updates.

Thanks for replying back with the requested information. This issue has been escalated to the team so they can further investigate and resolve it as soon as possible. I'll update this thread once I receive more details from them. Thank you for your understanding.

I'll be around. 

[DrFrankinDC]

My badge collection disappeared a couple of days ago 8/17/2020.  The badge tile shows my top steps badge, but when I click on it none of my other badges show up.  Used to show the whole collection before, now it's all blank.  I too tried everything to reset things to no avail.  I trust that someone is fixing this error. 

[Les12]

Let’s hope so. 

[Newellij]

Hi Steve,

thank you. I have tried this twice but to no avail.

Language - English UK

Fit Bit App - V 3.28

IOS - 13.6.1

Best wishes

Ian

[180876]

I am having the same problem, none of my badges have updated since 15th August. Disappointing as I am making a concerted effort to keep up my exercise routine I am 77 years old and the last update was a Boat Shoe, but since then I should have earned the Urban Boot twice, so where is the point in carrying on if effort is not being acknowledged?  

[Les12]

Well done on your efforts! 
I know, it’s so frustrating and just feels pointless right now. I hope when they fix it that the ones we’ve missed are actually there. 

[Newellij]

So do I 😀👍

Sent from my iPhone

[180876]

Me too, thank you

[Guardfather]

this has been going on since Tuesday

[Les12]

Monday for me, when my app last updated. 

[Guardfather]

I have tried all of those. None of those corrected it.

[Joy.e]

Hi, we are having exactly the same problem. Tried logging out etc but made no difference. 

[Les12]

Thanks for commenting. The more people they know that have the problem the better. 

[Joy.e]

Thanks. We originally just had the app on our phones to count some steps. Was working ok so I actually went out and bought a FitBit couple weeks ago, then this happened !!

[Newellij]

I did the same originally but have had my Fitbit charge 2 for just over two years.

This situation is not very clever and I hope they provide a fix for this quickly.

Sent from my iPhone

[Newellij]

Yes hopefully