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Battery and sync to Iphone

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‎06-24-2016 04:48

‎06-24-2016 04:48

I've had my Fitbit Charge since Feb. and it has worked great until recently.  Now it will suddenly go off, battery will have full charge then none, and my Iphone can not locate it.  I have reset it twice! This is very frustrating considering what these things cost! Are they not suppose to last more than 5 months for $130? 

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‎06-27-2016 05:45

‎06-27-2016 05:45

Welcome to the Community @tttmcdaniel!  I have seen some instances where the tracker is not charging correctly; you should double check the charging instructions. Battery life is affected by various factors and settings. Take a look to the tips for preventing battery drain shared by @MarreFitbit. If the issue persists, please be sure to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

 

I hope this helps. Let me know the outcome.

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‎06-27-2016 08:43

In response to SunsetRunner

‎06-27-2016 08:43

I tried all that. It is not syncing to my phone either. This is very frustrating.

Sent from my iPhone
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‎06-27-2016 09:41

In response to tttmcdaniel

‎06-27-2016 09:41

Hi there @tttmcdaniel! Since you have already tried what I share above, I highly recommend that you get in contact with our Support Team. They can further investigate this matter and provide a good resolution as well. Just let them know all the steps you have already gone through, so they can start reviewing another options.

 

Keep me posted.

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