Battery indicator on app shows low but it's fully charged.

[Tyr0n313]

I just finished charging my Charge HR (the display on the band showed full). I've been wearing it for about 2 hours now and the battery indicator in the iOS app shows it almost empty at red which can't be. Is it an app bug perhaps?

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that the Fitbit app will show the currently battery level on your Fitbit device once it has "connected" with the app, which happens after your tracker has fully synced with the app. If the battery level does not show correctly, it's possible the tracker is not syncing correctly, in which case I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[tinabarie]

That hasn't helped mine. I restarted my phone and synced several times but the app still shows low battery but my flex2 lights show fully charged. 

[MarcoGFitbit]

Hello @tinabarie, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate you have joined us and tried the troubleshooting steps described above. As you're still experiencing this situation, my best recommendation is to set up your tracker as a new device to reset the connection between your Flex 2 and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this ca n be helpful, give it a try and let me know the outcome. 

[Lamplady]

Just synced my charge 3. App says full. But the charge 3 shows almost empty.

[MarcoGFitbit]

Hello @Lamplady, thanks for joining the conversation, it's great to see you around the Fitbit Community. 

Thanks for taking the time to report this situation to us. Tell me, how often do you sync your Charge 3? Have you restarted the device and your phone lately? If so, would it be possible for you to take a screenshot of what you're able to see in the Dashboard and what you're able to see when you tap on the Account button? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[AnneVan]

Closing the app on my phone and then restarting it worked for me!

[MisterBlue]

This solved it for me!! Thanks!!

[JBHighMtnHkr]

I understand this, but I keep getting a message that the battery power is too low to synch, which is not true. I'm updating the app to see if this helps. 

[LizzyFitbit]

Hi everyone.

Thanks for taking the time to share your feedback, and every step tried prior to posting. Every comment shared in the forums helps us to evaluate and work on our devices, as well as our services to improve the Fitbit experience. Please know your feedback won't be taken for granted.

To prevent any confusion, I'm going to close this thread from further comments. However, if you have more questions about any Fitbit device or feature, I'd encourage you to create a new topic in the Help Forums to receive help from the Community. You can also check our Help Site where you'll find information about our products and features, as well as troubleshooting steps.

See you around.