Battery level won't update on Fitbit app after syncing

[Electromanjim]

Hello all I have notice that my Fitbit reports example 16% battery life and the app shows 20% battery life. I have done all the restarts reboots delete and reinstall of the app and software. I’m in the latest iOS app and latest firmware on Fitbit anyone else have this problem 

cheers

Moderator Edit: Clarified subject

[GDiana]

Yip, I upgraded to 15.3.1 from 15.3 but works regardless.

Glad it resolved your issue though. These are very weird and must somehow be related to phone app settings?  But we will never know?

[allan789]

Worked last night and now it’s off by 5%. Closing and reopening the app on iPhone works for the first sync then never updates.

[Bill_Tomball]

Hi,
The fix for this issue is in the Apple “App” store under Fitbit App.

I don’t believe the iPhone version or Apple OS was at play for fixing the battery indicator bug shown in Fitbit Application.

Sorry for misstating that it was in the Apple Store. Worked in IT for over 20 years and still can’t keep these two straight sometimes.

Happy Valentines everyone,
Bill

Sent from my iPhone

[allan789]

I checked, no updates for my Fitbit app in the apple App Store and the battery is not updating 

[GDiana]

Note that when I went to the app store I saw no update available either.

Then I clicked on OPEN and it said Update available. 

So maybe just try this as I would have thought it would have notified both on the phone app and app store but it did not, I just found it by mistake.

[Bill_Tomball]

Hi Allen,
These type of systems have so many Variables that trouble shooting can be challenging.

The battery indicator fix appears to be in Version “3.54” for the Fitbit app.

To check your installed Fitbit app version on your iPhone:
Go to Account
Help & Support
At top of the page you’ll see your installed application version.

If you have 3.54 installed, then there’s another Fly in the ornament at play here.
Bill



Sent from my iPhone

[allan789]

I tried twice on my phone and no app update, I just tried my wives 8+ and she did have an update for 3.54 and it did fix it on hers. Mine is is one version behind, they must be rolling out the 3.54 update. I will try again tonight.

-----------

Thanks Bill!

[EtheP]

iOS 15.3.1 and Fitbit app 3.54 (1098).  I believe it was the Fitbit update that solved the problem not the iOS update.

[GDiana]

Agree 300% 😎

[HankLubin]

I was having the same problem, but it appears that a hard reboot of the phone (iPhone 7, iOS 15.3.1) fixed it. For now at least!

[royandjane]

Mine seems to be working. I have to swipe down to force a sync but I think
that is as it always was. --
Roy van Eerden

[GDiana]

That's correct, it now seems the latest Fitbit  App 3.54 (1098) update has resolved the problem. 😎

[LizzyFitbit]

Hi everyone!

Thanks for keeping me posted, and your efforts while working on this matter. I'm glad this issue got fixed for some of our members after installing the iOS App 3.54 version. Because this update is currently being rolled out to all our members, in case you don't see it yet, check the App Store again later. For instructions on how to update the Fitbit app, see this help article.

If by any chance the issue persists after the update, please let me know so I can forward your comments to our team.

I truly appreciate your patience and feedback. We'll keep working to improve and make Fitbit more useful for you.

[Jules0319]

Who hoo the new version fixed the battery issue I'm in sync now finally thank you 👍😄

[SunsetRunner]

Thanks for the “additional advice” my battery wasn’t in fact 20% however as I stated in my post. So if you read it properly you would see

[Joelj]

But your battery was at one point at 20% power or else you could not have gotten the screen shot that you posted, so the "additional advice" was indeed relevant.  If you read it properly you would see.

[SunsetRunner]

Battery life and daily steps Still not updating with 3.54

[royandjane]

Hmm. Mine has been working since I updated the app about two week’s
ago. --
Roy van Eerden

[MLWMS]

I started this post... and I am happy to say that the update works!!! My iPhone is now showing the correct battery charge at all times.  

Unless others have continuing issues, you can delete my post or close it.

[GDiana]

Ha, ha be careful what you start? 😂🤣😂

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