Battery not showing correctly in the app.

[Taylorkei]

Alta not showing when fully charged or not

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Taylorkei, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, please note that if the battery level of your Alta is not showing up as it should it might be because the Alta hasn't synced recently. If your Alta is not syncing correctly, I would like to suggest you the following:

• Restart your Alta.
• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.