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Battery showing low even when device is charged.

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‎04-12-2019 16:10 - last edited on ‎04-13-2019 05:17 by Moderator Alum

‎04-12-2019 16:10 - last edited on ‎04-13-2019 05:17 by Moderator Alum

I charge my fit bit but the app is still showing low battery

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎04-12-2019 17:29

‎04-12-2019 17:29

I think the app doesn't get the battery status until it syncs.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-13-2019 05:20

In response to JohnnyRow

‎04-13-2019 05:20

Hello @Doofus I hope you're doing well, it's nice to see you around. It's great to see you too @JohnnyRow thanks for all your help. 😄

 

@Doofus I appreciate your participation in the Forums and for sharing your experience with us. As @JohnnyRow mentioned, the battery icon in the app will update once your device syncs. If you're having trouble syncing, please follow these steps:

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Thanks for your patience and understanding, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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