Blaze has disconnected from my phone.

[lindam946]

My blaze has disconnectrd  from my iphone?  Why😯

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @lindam946, thanks for joining the Fitbit Community, it's great to have you on board. 

If your Blaze un-pairing from the Fitbit account or from the Bluetooth on your phone? When you say disconnected, does that mean it's not syncing correctly or that it's unable to pair back to the account?

In case your tracker is not syncing I would like to suggest the following:

• Restart your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. 
• Restart your phone 
• Turn off the Bluetooth on your phone for 15 seconds then turn it back in. 
• Try to sync your Blaze once again. 

It this doesn't seem to work my best recommendation would be setting up your tracker as a new device. Don't worry, this won't delete any of the information previously stored in your account. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is showing under the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone
3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[rahigle]

I have had the same problem (Blaze disconnects from phone) even though though the Blaze was already paired. The (troublesome) solution is to force the Blaze to "reboot." Once that occurs, the Blaze reconnects and immediately begins to update to the phone. This disconnect occurs regardless of whether the Fitbit app is constantly running or not and will disconnect at least once each day though not at the same time but the (troublesome) solution works all the time. 

[MarcoGFitbit]

Hello @rahigle, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Thanks for sharing your experience with me, if your Blaze is constantly disconnecting from your phone I would like to suggest you to enable All-day Sync through the app so your tracker can sustain a constant communication with your phone. Please note that All-day Sync will only work if the Fitbit app should be running in the background and Bluetooth should be on, this will improve the connection between both devices and the Blaze will sync in the background as well. 

To enable All-day Sync, open the Fitbit app and tap on Account > Blaze and scroll down until you see the option. Once you enable it it's possible you will receive a pop-up asking you to "Pair" your tracker, please do.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[rahigle]

Thank you @MarcoGFitbit ... Yes, the watch is set up for all day sync and I do run the app in the background. I do not experience this with my Fitbit One (when I desire to wear a non smart watch) or my Fitbit Charge 2 (I wear this when the battery on my Blaze is depleted and I am heading out)

[MarcoGFitbit]

Hello @rahigle, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have already set All-day Sync on your tracker. Tell me, did you try to set it up as a new device to reset the connection between the Blaze and your phone? If not, please do and monitor your Blaze for the next 2 days to check if gets disconnected again. That will help me determine which steps should we take next.

Thanks for your patience and understanding, in case you want to add anything else or if there's anything else I can do for you, please let me know. 

[rahigle]

Hello @MarcoGFitbit, 

Yes I have removed the Blaze from my iPhone and confirmed it was no longer in the Bluetooth settings and then set it back up as a new device. I have done this at least three times that I am aware of. The iPhone still had a hard time to connect. I would then remove the Blaze from the iPhone and reboot the iPhone to see if that made a difference to no avail. It only seems that when I reboot the Blaze that it finally connects. It is not predictable when it disconnects or I do not know what are the conditions that make it become disconnected. As a side note, I wear a Spire(R) which also uses BT and it never disconnects. Also my Fitbit One and Charge 2 never loses connection. These two also will connect when I decide to change my wearable device. 

I hope this helps.