Blaze not synching with iPhone 8

[GlennAshcroft]

I have had my Blaze for 10 months but have just updated my iPhone to an iPhone 8. Now my Blaze won’t sync or pair to my new iPhone 8.

ive tried everything. What steps do I have to do to get it to work?

[SteveH]

Do you still have your old phone? I'm wondering if it still has a bluetooth connection that's blocking connection from your new phone.

[gatorwood]

Having the same issue.  My old phone is turned off and put away.  I wiped the Blaze from the Fitbit app, then reinstalled it, and tried to sync the four-digit codes, but its as if they just don't want to talk to each other.

I'm going to delete the app from my new phone entirely and reinstall it.  Same with the old phone.  Hopefully that will resolve it.

[quite-a-bit-fit]

Hello, any solutions to this issue?  I am having the same situation (new iPhone 8+ does not sync to Blaze), and have not been able to resolve after trying all conceivable options to get them together. I'm hoping I missed something?

[SalukiWags]

It's because it doesn't pair with the 8.  They've been saying for months that "they're working on it" but still no fix.  Their only defense is that the 8 isn't listed as one of their supported devices.  It's been beyond frustrating as a longtime fitbit owner but wish I would've went with the Apple Watch instead of the Blaze.

[Pixalexia]

I have the exact same problem with my new iPhone 8 Plus. Very annoying.

Does anyone know of this bug is going to be fixed soon?

[MarcoGFitbit]

Hello @Pixalexia, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, please note that the iPhone 8+ is now a compatible device. If your Blaze is still having trouble syncing, please try the following:

1. Restart your Blaze by pressing and holding the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds, then let go off the buttons.
2. Restart your phone.
3. Turn off Bluetooth on your phone for 15 seconds, then turn it back on.
4. Make sure you have a strong WiFi signal
5. Make sure there are no other Bluetooth devices around that might interfere with the syncing process.

Now, if your Blaze is still not syncing, my best recommendation would be setting up your tracker to reset the connection between your tracker and your phone. Don't worry, none of the information previously stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select "Forget this Device"
2. Restart your phone one more time
3. Open the Fitbit app and tap on Account > Set up a New Device
4. Select your tracker and follow the onscreen instructions. 
5. When a pop-up appears asking you to replace your tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Pixalexia]

Hello @MarcoGFitbit, thank you for the warm welcome and thanks for the guidance! I restarted my beloved Blaze and iPhone - and now it all works just fine! 🙂 I am very happy for this, so thanks again for the quick help!

[MarcoGFitbit]

Hello @Pixalexia, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Kentea]

I’m having the same problem with my 8+. It was wilorking fine on the phone since Nov., but now won’t sync. I went through all the steps listed earlier & it worked fo a day or two, but isn’t syncing again. Please help.

[MarcoGFitbit]

Hello @Kentea, have a warm welcome to the Fitbit Community, thanks for joining the conversation. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Kelwrenn]

THanks Marco! I have the 8 Plus and was having the same issue with my Blaze as well, I  used the top portion of your instructions and it worked like a charm! Thanks again!

kel