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Blaze not syncing correctly with app.

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‎03-04-2019 19:52 - last edited on ‎03-05-2019 06:33 by Moderator Alum

‎03-04-2019 19:52 - last edited on ‎03-05-2019 06:33 by Moderator Alum

My blaze is not downloading the activity hours,  work out information, heart rate for the day and sleep.  I’ve tried turning phone on/off, uninstalled devices, uninstalled/reinstalled app.  

 

Moderator Edit: Clarified Subject.

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‎03-05-2019 06:36

‎03-05-2019 06:36

Hello @WagonMomma, have a warm welcome to the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums, for sharing your experience and letting us know the troubleshooting steps you've tried so far. Tell me, since when have you experienced this situation? Is your Blaze syncing other information like steps, distance, calories burned, etc.? If so, I would like to suggest you to check the online Dashboard and check if your other information is showing up here. If it is, try the following in the app:

 

  • Force-quit the app, then open it again. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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