Blaze won't sync to phone since iOS update

[AJW2017]

When I go for a run since I have done the new apple update on my phone my blaze won't sync to my phone to record my route via GPS but does still record the run.

I have logged in and out and gone through all the different sections within the app but nothing seems to work.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @AJW2017, thanks for joining the Fitbit Community, it's great to have you on board. 

If your Blaze is not syncing correctly, please follow these steps:

1. Restart your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. 
2. Restart your phone
3. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on. 
4. Force-close the Fitbit app by double tapping the home button on your phone, then swipe up the app. Open it again and try to sync. 

If your tracker is still not syncing, my best recommendation would be setting up your tracker as a new device to reset the connection between your tracker and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[criscran]

I have the same problem and followed the steps that support suggested. However, the Fitbit still "drops" the GPS connection with my iPhone, even though the phone is within 3 feet of the tracker during my runs. This is since the recent iOS update.

[MarcoGFitbit]

Hello @criscran have a warm welcome to the Fitbit Community. 

At this moment I will forward the information you have provided to our team so they can take a better look at this situation. Once I have more information to share with you about this issue I'll make sure to update the thread accordingly. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Becky7413]

My Fitbit Blaze will not connect to my iPhone X during a run. I have unpaired it with the Bluetooth on my phone and paired it back together. I’ve also removed it from the Fitbit app and added it back on. Nothing is working! Please help.

[MarcoGFitbit]

Hello @Becky7413, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Please keep in mind that all GPS devices, whether your phone or your tracker connected to your phone, require a direct path to these satellites in order to receive their radio transmissions. If the signal is being blocked—either because you're underground, near many tall buildings, or as a result of atmospheric effects—GPS will not work. If this is not the case, I would like to suggest you to check the following:

• Bluetooth is enabled on your phone and your tracker is connected (paired) to the phone. To confirm, go into your phone's Bluetooth settings and make sure you see Blaze is on the list of devices.
• You selected an exercise type from the Exercise menu that has a gear icon in it. The gear icon represents connected GPS.
• GPS is turned on for the exercise type. Tap the gear icon and make sure the Use Phone GPS setting is on.
• Your phone is within about 20 feet of your tracker.
• The Fitbit app is open on your phone or running in the background. Do not force quit the Fitbit app.
• Turn off Wi-Fi on your phone. 

After checking these requirements, please try to perform a GPS exercise once again. If you're still having difficulties, please let me know if you're seeing the alert in the app or in your tracker and reply to me with either a picture of your tracker displaying the message or a screenshot of the app displaying the message. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply as well.