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Bluetooth on the phone is searching for my One.

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‎02-01-2017 14:44 - last edited on ‎02-02-2017 06:27 by Moderator Alum

‎02-01-2017 14:44 - last edited on ‎02-02-2017 06:27 by Moderator Alum

My iPhone is looking for my One?   Can't seem to locate it? 

 

Moderator Edit: Clarified Subject.

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‎02-02-2017 06:30

‎02-02-2017 06:30

Hello @Bknavin, thanks for joining us, it's great to have you on board. Smiley Happy

 

Usually, Fitbit trackers are not being found on the Bluetooth settings on your phone, they are paired and synced through the Fitbit app. If you're not able to find your One on your Bluetooth settings, don't worry, simply open the app and check if it starts to sync.

 

If your tracker is not syncing correctly, I would like to suggest checking @HelenaFitbit's excellent tips and recommendations that have been proven very helpful for many members in the Community. 

 

I hope this can be helpful, if there's anything else I can do for you please feel free to reply! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎02-03-2017 03:06

‎02-03-2017 03:06

SOLVED! I had the same problem with my Flex 2 and talked to support just now. If you have other devices nearby with Bluetooth switched on it can confuse the tracker. I switched off Bluetooth on my ipad and it solved it straight away. 

@Bknavin wrote:

My iPhone is looking for my One?   Can't seem to locate it? 

 

Moderator Edit: Clarified Subject.

 

Best Answer
0 Votes