08-15-2017
23:34
- last edited on
08-16-2017
07:06
by
MarcoGFitbit
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08-15-2017
23:34
- last edited on
08-16-2017
07:06
by
MarcoGFitbit
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Hello, since I upgraded my Fitbit app on my iphone I'm unable to see the menu options for "back" and "options" in the top of the menu bar in challenges.
The buttons are usable, just not visible.
I found this thread, that looked promising, but there was no resolution and didn't quite fit my issue: https://community.fitbit.com/t5/iOS-App/Cannot-see-save-option-in-ios10/m-p/1454971?nobounce
Picture of the top of the challenge screen
Any help would be appreciated
Thanks
Gary
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.

Accepted Solutions
08-21-2017 07:46
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SunsetRunner
08-21-2017 07:46
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The issue is caused by having "button shapes" enabled in general settings/accessibility. If you switch that off the Options and back buttons re-appear.

08-16-2017 07:49
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08-16-2017 07:49
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Hello @gazoco, thanks for joining the Fitbit Community, it's great to have you on board.
This seems like a very odd situation but it's possible a glitch in the app is preventing the buttons to show up, in which case I would like to suggest you to log out from the Fitbit app, restart your phone and log back in. If this doesn't resolve the issue, please follow these instructions to upload pictures in your next reply so I can check this further.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.
08-16-2017 13:11
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08-16-2017 13:11
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Hi, thanks but still the same.
I've even tried uninstalling the app restarting and reinstalling to no avail
screenshot as requested
thanks

08-17-2017 05:19
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08-17-2017 05:19
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Hello @gazoco, I hope you're having a great day, thanks for taking the time to reply.
I appreciate you've sent the screenshot, I'll make sure to forward the information to our team so they can take a look at it and once I have more information I'll make sure to update the thread.
Thanks for your patience and understanding, in the meantime, if there's anything else I can do for you, please feel free to reply.
08-17-2017 09:11
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08-17-2017 09:11
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Hello @gazoco, I hope you're doing well.
One question, have you increased the size of the text font on your messages? That might have caused the font on the button to move out of the way if the size is bigger that its hitbox.
Please go to your phone Settings > General > Accessibility and check if Large Accessibility Sizes is disabled and if the text size is set to a larger one on the slider.
Thanks for your patience, I'll be waiting for your reply.
08-21-2017 07:42
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SunsetRunner
08-21-2017 07:42
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I've got the same issue using version 2.39. The buttons are invisible but work if you touch where they should be displayed.

08-21-2017 07:46
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SunsetRunner
08-21-2017 07:46
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The issue is caused by having "button shapes" enabled in general settings/accessibility. If you switch that off the Options and back buttons re-appear.

08-21-2017 11:41
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08-21-2017 11:41
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That's it! Fixed it thanks, but this isn't a setting I've turned on purposefully, nor do I know the full impact of turning it off......yet lol
Thanks again!

08-21-2017 23:38
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SunsetRunner
08-21-2017 23:38
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@gazoco wrote:That's it! Fixed it thanks, but this isn't a setting I've turned on purposefully, nor do I know the full impact of turning it off......yet lol
Thanks again!
Of course, it's a bug in the Fitbit app that still needs fixing as you should not have to disable an accessibility function in iOS to make the Fitbit app work. Please can moderators pass this on to the developers for a fix in the next release.
For info...... What enabling button shapes does is make it clearer by bringing more obvious button shapes and tap targets back to iOS by using shading and underlining of buttons and actionable text elements. This was there by default in early iOS versions but is now optional, hence the setting in Accessibility.

08-22-2017 11:39 - edited 08-22-2017 12:27
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08-22-2017 11:39 - edited 08-22-2017 12:27
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If I turn the button shapes option back on, the menu's stay displayed within fitbit even after a reboot.
So the fix is to turn button shapes off, reboot, check the menu's display then turn the option back on so that the iOS menus display properly, might need another reboot at this point.

09-18-2017 10:29 - edited 09-18-2017 10:30
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09-18-2017 10:29 - edited 09-18-2017 10:30
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Thanks. This solution worked for me. I'm using iPhone 6 Plus and iOS version 10.3.3, with latest version of the fitbit app installed.

01-04-2020 09:39
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01-04-2020 09:39
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I no longer even have a goal day, challenges page or any buttons anywhere. I no longer even see my friend list. I am perplexed.

