Calories left don't match in the Fitbit app

[JennGibb]

Hi there!

I always put my food intake each day. Today, I noticed that it’s saying I’m at my limit with 495 calories for the day with almost 1300 burned at 12pm. I have deleted and re added the app. I also deleted and input all my food over again with no fix. Can someone help me please? My app says I have 800 calories left for the day but my food journal says I’m at the limit

Moderator edit: subject for clarity 

[SandisueS]

I am having the problem on my iPhone 12 with iOS version 14.7.1 and Fitbit version 3.44.  I am NOT having the problem on my 6th generation iPad running iOS version 14.6 and Fitbit version 3.43.1

thanks for your help!

[B.Crochet-tive]

I have a iPhone 12 with iOS version 14.6 & the Fitbit version is 3.44 (mine is having the issue of not having the daily calorie allotment on the dashboard & the food page match up. It’s been this way since my phone automatically updated to 3.44 over Monday night). My husband has a iPhone XR with iOS version 14.6 & the Fitbit version is 3.43.1 (his still works correctly & the numbers continue to match up on both pages). 

We’ve been using the Fitbit app on iPhones since 2015 (every day this year), & I noticed as soon as it stopped working correctly. Thank you for looking into this!

[DanaST]

This has been happening for about a week now, I keep checking but I don't see any other posts about it...when I log calories, this has been happening:

The number of calories consumed matches, but as you can see from today's screenshots, the dashboard says 972 calories left and when I click into it it says 207 calories left.  I've logged out and back in, checked for updates, and I can't figure out how to fix it.  Is anyone else having this problem?

[LiliyaFitbit]

Welcome to the Fitbit Community, @SandisueS. It’s good to see you in the community, @DanaST and @B.Crochet-tive. 

Thank you for replying with the requested information. I appreciate your efforts and would like to confirm that I've escalated this matter to our team so they can further investigate and bring a solution as soon as possible. I am sorry for this inconvenience and I'll update this thread once I have more details.

@DanaST Thank you for providing screenshots. 

I’ll be around. 

[LiliyaFitbit]

It’s good to see you in the community, @Sandii33.

Thank you for the information and for taking the time to report this matter. I understand your concern and would like to confirm that this issue has been reported to our team and they are currently investigating it. I've merged your post to this thread for more information. 

See you around.

[SunsetRunner]

No idea which one is correct - seems this issue has arisen before?

https://community.fitbit.com/t5/Fitbit-com-Dashboard/Calorie-deficit-difference-between-dashboard-an...

[Sandii33]

Yes and it's still going on. It's driving me nuts! 😕

[Sandii33]

Same. I wish they would fix this. It's so aggravating. 😕

[Kierstin87]

The last 2 days my calories are showing up correctly on the summary screen but when I click on it to go into the calorie section my calories are showing incorrectly. 

[LiliyaFitbit]

Thank you for your reply, @Sandii33.

I am sorry to hear about the frustration this situation has caused. I understand how you are feeling, your feedback and comments are greatly appreciated. I apologize for the inconvenience, your patience and understanding while this is resolved is appreciated. 

I’ll be around.

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thanks for the details shared in your post and for providing a link.  I was able to see that you have already contacted our Support team regarding this. Thank you for your time and efforts. I would like to confirm that this issue has been reported to our team and they are currently investigating it. I've merged your post to this thread for more information. 

See you around.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kierstin87.

Thanks for the details shared in your post. I understand your concern and would like to confirm that this issue has been reported to our team and they are currently investigating it. I appreciate your patience and understanding. I've merged your post to this thread for updates. 

[gs_g]

I recently got a Charge 4. I noticed that on my app it shows ‘over target’ while on my Fitbit.com dashboard it shows ‘under target’. This has been happening every day since I started using it. Why is this?

[LiliyaFitbit]

Welcome to the Fitbit Community, @gs_g.

Thanks for the details shared in your post. I understand your concern and would like to confirm that this issue has been reported to our team and they are currently investigating it. I've merged your post to this thread for more information. 

See you around.

[gs_g]

Still happening for me

IOS 14.7.1

The discrepancy is only on the app, on Fitbit.com is correct

it started as soon as I started using my Fitbit (received new, only about 4 days ago)

[gs_g]

@LiliyaFitbit 

sorry I didn’t tag you in my previous reply 

Still happening for me

IOS 14.7.1

The discrepancy is only on the app, on Fitbit.com is correct

it started as soon as I started using my Fitbit (received new, only about 4 days ago)

[dougieboy]

Oops... just tried "that fix"... DIDN'T DO A THING... Maybe one of them "Geniuses" from GOOGLE that just bought the Company can take a few minutes and fix it... eh!

Moderator edit: format

[LiliyaFitbit]

Thank you for your replies, @gs_g and @dougieboy.

Thank you for the details mentioned and the troubleshooting performed. I understand how you are feeling about this situation and I apologize for any inconvenience. Your feedback and comments are greatly appreciated.  All the reports shared from users are helpful to continue investigating this and working on the fix. I'll update this thread once I have more details. 

@gs_g Thank you for confirming that Fitbit.com is showing the correct information. 

See you around.

[MorningWalkerDB]

Where I log my food, it’s no longer giving me my basic allotted calories available for the day. It’s strictly going by what I burn while exercising, so after a light breakfast I’m already over target. The dashboard is showing it correctly though. Any thoughts? 

Moderator Edit: label

[SunsetRunner]

Same problem here, for 7 years I’ve been adding everything I eat and drink and calories matched in dashboard and food input screen. Since the last three or four updates they don’t and support has been no help.  I’ll wait for the next update and if problem not fixed I’ll switch to the Apple Watch.