Calories left don't match in the Fitbit app

[JennGibb]

Hi there!

I always put my food intake each day. Today, I noticed that it’s saying I’m at my limit with 495 calories for the day with almost 1300 burned at 12pm. I have deleted and re added the app. I also deleted and input all my food over again with no fix. Can someone help me please? My app says I have 800 calories left for the day but my food journal says I’m at the limit

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling and appreciate your feedback. Thank you for your efforts to resolve this and for working with our Support team. I apologize for any inconvenience and appreciate your patience while our team is working on a fix. Be sure to keep your Fitbit app up-to-date to ensure you receive the quickest resolution.

See you around.

[LiliyaFitbit]

Welcome to the Fitbit Community, @MorningWalkerDB.

Thanks for the details shared in your post. I understand your concern and would like to confirm that this issue has been reported to our team and they are currently investigating it. I've merged your post to this thread for updates. 

See you around.

[nikkibeans31]

Hello community! My Cals left for the day on my dashboard and my cals left for the day on my food tracker are not matching anymore after I updated the latest version. It’s frustrating to know which is accurate and if I am actually going over or not. I deleted the app, restarted my phone and then installed the app again and nothing has resolved. Anyone else having this issue?

[Sfoskey]

I’m having the same issue and have tried everything you stated...sorry I’m not much help!

[LiliyaFitbit]

Welcome to the Fitbit Community, @nikkibeans31 and @Sfoskey.

Thanks for the details shared in your posts. I understand how you are feeling about this situation and appreciate your troubleshooting efforts. I would like to confirm that this issue has been reported to our team and they are working on getting this resolved as quickly as possible. I've merged your posts to this thread for more information. 

@nikkibeans31 Thank you for contacting our Support team regarding this issue. I appreciate your time and efforts. 

See you around.

[Knitknitfrog]

I also have this issue, and so does my daughter - in the iOS app (up to date and current on an iPhone 11 also up to date and current ) My Cals left for the day on my dashboard and my cals left for the day on my food tracker are not matching anymore

this is a serious concern for anyone using the food log as a weight loss tool - as it is difficult to know what numbers to trust, the browser calculators match,

these photos show the dashboard figure and the log figure on the iPhone app — they dont match in terms of what is left for the day.  639 does not equal 1230 - which do i trust? 

They should match. 

[dianewordsmith]

The app says I'm 544 calories over (inside the logging section for food). Widget on the app says I'm 28 calories over. And my Versa shows no calories logged at all for today. Even the desktop dashboard doesn't tell me how many calories over/under I am.

The primary reason I continue to use Fitbit over Apple watch is for the app!!!! If the app is no longer going to aid my calorie reduction when I need to drop pounds, there is no reason for me to continue owning a Fitbit. I've loved my Versa, but I don't expect it to last forever and will likely need replacing in the near future. If this app issue is not resolved, my next purchase will be an Apple watch.

[JennGibb]

It’s been weeks and no fix. Ridiculous 

[Sandii33]

I totally agree. This is why I use Fitbit too. We may as well have an Apple Watch now. 🙄

[dougieboy]

Ditto!!

Moderator Edit: All-caps

[tinkssy]

So, the question is 

When will it be fixed?

We dont need to be thanked for reporting the issue and we dont need to be appreciated for feeding it back.  Please advise when this will be resolved - its VERY important that the calorie and food logging is accurate.  Are you going to refund us if this is nor resolved - its a main feature of the fitbit for me, and t would appear many others

[LiliyaFitbit]

Hello everyone, it's good to see you around the forums. 

Thanks for your continued feedback. I understand how much this is affecting you and I am sorry for this inconvenience. Once I have further feedback from my team, I will update this thread. Thanks for your continued patience as we work on a fix. 

@Knitknitfrog Thank you for providing a screenshot. 

See you around.

[tinkssy]

Can we have an update please 

This is fundamental functionality of the fitbit nd app - without it the value of the device is greatly diminished.  Are you offering refunds?

[33tuesdays]

This is happening to me as well!  Although my calorie intake is way less than my calorie allowance, it’s telling me I’m “over target”

I’ve had 60 calories total today. My calorie allowance is obviously over 60…plus I’ve walked 3 miles yet… it’s saying I’m over target.

[LiliyaFitbit]

It's good to see you around, @tinkssy. Welcome to the Fitbit Community, @33tuesdays.

Thanks for the details shared. I understand how much this is affecting you and I am sorry for this inconvenience. Our team is working on this situation to identify a resolution as quickly as possible. I appreciate your patience and I'll post back once I have more details to share.

@tinkssy Regarding your inquiry about refund, Fitbit provides refunds to any order purchased from our Fitbit store that is within 45 days as described in our return policy. If you've purchased from a retailer, you can contact the retailer directly and follow their return process. I appreciate your understanding. 

[Haleynutritioni]

@LiliyaFitbit It’s September now and I still can’t find a resolution to this issue. Has it been fixed and if so how do I update mine? I have deleted and reinstalled the fitbit app so that it is current but that hasn’t helped.

For now, which are the accurate numbers? The dashboard or the food log? 

Thank you

[dougieboy]

MAYBE ITS GETTING FIXED?...db

[senfinger]

Yep I have a IPhone 13Pro and have been dealing with this with my Fitbit Charge 4 for a couple of weeks now/ nothing fixes it- adding, removing, rebooting, cache clearing etc.

They need to fix this or my new Charge 5 today is going back for a Awatch 7! : ( it’s still doing it…

[GuyFit]

This has been happening for so long. The food log section of the app is so glitchy. I’ve lost track of all the threads about food logging and it seems so have the moderators. No responses any more and it’s still not fixed. 

[Sandii33]

Yeah. This is really getting old. I’ve been going by the calories that show on the dashboard. This needs to get fixed soon though, or I’m going to buy an apple product. Sad but true.