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Can’t change the sex option

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‎06-30-2019 09:05

‎06-30-2019 09:05

I just set up my Fitbit account today and by mistake chose my sex as male. When I go to my profile to change it, the app says,”Sorry you need an internet connection to complete your update”. I am connected to my Wifi. Surprisingly, I can change by birth date and height details seamlessly.

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‎07-01-2019 08:43 - last edited on ‎03-21-2025 10:29 by Fitbit Moderator

‎07-01-2019 08:43 - last edited on ‎03-21-2025 10:29 by Fitbit Moderator

@Rakhi15 A warm welcome to our Community!

Let me help you with your personal settings. Try logging out from the app, restart your phone and log back in. After this retry changing your settings. If the issue persist please do this from the website at fibit.com.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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