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Can't log my water or food

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‎08-14-2020 13:49 - last edited on ‎08-15-2020 05:49 by Moderator Alum

‎08-14-2020 13:49 - last edited on ‎08-15-2020 05:49 by Moderator Alum

Does not allow me to log water and food or anything via mobile app. It’s like the screen is frozen.

 

 

Moderator Edit: Clarified subject

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‎08-15-2020 05:51

‎08-15-2020 05:51

It's great to welcome you, @SunsetRunner.

 

I just wanted to let you know that I have moved your post from the Charge 4 board to the iOS App board, since I think that here you will be able to see more related topics about the Fitbit app.

 

Now about the issue you are experiencing, is your Fitbit app updated? Have you tried to force quit the app? Are you able to sync?.

 

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-15-2020 08:30

In response to AlejandraFitbit

‎08-15-2020 08:30

Hi,
So I actually updated my OS and logg d out and back into the app. That seemed to fix the issue.



Sent from my iPhone
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