Can't open Notifications in the app

[SunsetRunner]

I’m looking for some help! 

my notifications aren’t coming through on my Fitbit versa lite and on the app I am hitting notifications and nothing comes up!

I have deleted and reinstalled the app and also forgot the device and re added and re paired!

any help or suggestions would be appreciated! 

Moderator edit: subject for clarity 

[SunsetRunner]

Which phone are you syncing to, @SunsetRunner ?  In the meantime, here is a link to some good troubleshooting tips in addition to what you have tried. 

[SunsetRunner]

Hi,

I am connecting to the iPhone 12. When I click notifications on the app it clicks on it but nothing opens up! So strange!

thanks 

caroline

[SunsetRunner]

Thanks for the quick response, @SunsetRunner - here are tips specifically for the iPhone, including the settings you need to set up in iPhone Settings.

[DaisydogK]

Mine is doing this also. Tried restarting everything!! I have a Charge 4

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner @DaisydogK. It's nice to see you around and thank you for your help, @SunsetRunner.

@SunsetRunner @DaisydogK Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend trying the following:

1. Log out from the Fitbit app.
2. Confirm if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.
6. If the issue persists, please uninstall and reinstall the Fitbit app. 

By the way, I've moved your posts to iOS board so we can keep our forums organized.

Hope this helps!