Can't open app

[RR12226]

I cannot get app to open tired installing and reinstalling. Updated my phone too

Moderator edit: subject for clarity

[Emily418]

Not really, it opened twice yesterday though which is a record.

Sent from my iPhone

[MelBell8796]

I just purchased my Fitbit 3 days ago and now this is happening to me. Following thread for resolution.

[LiliyaFitbit]

Welcome to the Fitbit Community, @MelBell8796. Thank you for your replies, @RR12226 @Emily418.

@MelBell8796 thank you for joining the thread and sharing that you're experiencing the same issue. I recommend trying the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.
6. If the issue persists try to uninstall and reinstall the app and clear the Fitbit cache on your phone.

@RR12226 @Emily418 I am sorry to hear you continue experiencing this issue. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. 

Keep me posted on the outcome. 

[RR12226]

I am so disappointed! I tried over and over again. Nothing has changed!

I should’ve waisted my money!

Sent from my iPhone