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Can't set up Mobile Track on iPhone 8

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‎09-22-2017 18:04

‎09-22-2017 18:04

Mobile Track (using the iPhone's pedometer) is missing on the app on an iPhone 8.

Best Answer
11 REPLIES 11

‎09-24-2017 05:40

‎09-24-2017 05:40

Same here. Looking at the Mobiletrack Documentation under the “supported devices”, most iPhones are listed except for iPhone 8 and above. 

 

I think ink an app update could solve this, but I am not sure. 

 

Please get get this fixed! 

Best Answer

‎09-24-2017 08:48

In response to Bear0

‎09-24-2017 08:48

@SunsetRunner  @Bear0  This is a known issue since the release of the iPhone 8.  The engineers are aware.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎09-27-2017 07:03

In response to LZeeW

‎09-27-2017 07:03

Is there an ETA as to when the app will be updated?

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0 Votes

‎09-30-2017 04:18

In response to LZeeW

‎09-30-2017 04:18

Yes - an eta? 

Best Answer

‎09-30-2017 04:36

In response to SunsetRunner

‎09-30-2017 04:36

When is the update expected?

Louis M

Sent from my iPhone

.
Best Answer

‎10-15-2017 18:48

In response to lmarion1965

‎10-15-2017 18:48

Please fix this Fitbit engineers!   I miss the MobileTrack feature for times when I’m charging my Fitbit device.  (Steps register from my phone.)   Every step counts!!!

 

Best Answer

‎10-17-2017 17:12

‎10-17-2017 17:12

Still no option for mobile track on iPhone 8. Any update?

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0 Votes

‎11-01-2017 12:38

In response to Srtamrgta

‎11-01-2017 12:38

FYI ALL -- I randomly tried setting up mobiletrack today on my iPhone 8 (ios 11.1) and it works now!

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0 Votes

‎11-01-2017 12:46

In response to mattsilv

‎11-01-2017 12:46

Yep, the update they released October 31 had the fix for the iPhone 8. It would have been nice if they mentioned that in the release notes, rather than saying [bug fixes and performance improvements].

Best Answer

‎11-01-2017 13:50

In response to Salohcin714

‎11-01-2017 13:50

Great news.  Now, what about support on the X?  I’ll be trading my 8 for one in a few more days.

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0 Votes

‎11-01-2017 17:48

In response to mattsilv

‎11-01-2017 17:48

I updated my app today and added mobile track but so far no steps. It’s like the app isn’t getting the data from my phone. Any ideas? It’s connected to my health app and I didn’t see an option for that, it is allowed to read motion data. 

Best Answer