03-15-2016 11:02
03-15-2016 11:02
I cannot join a challenge that I received in an email link. I have logged out and logged back in on my iOS app, website on iPhone, rebooted my phone, and logged out and logged back on website on Mac.
Error message says "Open this page in 'App Store'?", keeps looping me back from App Store to my installed iOS app, never allows me to join challenge.
iOS 9.2.1, Fitbit v. 2.2.0. iPhone 6S and iPhone 4S
Thanks in advance for your help!
Answered! Go to the Best Answer.
03-15-2016 11:19
03-15-2016 11:19
Hi @DotᚖMac,
Each Challenge invite has a 24 hour window to accept, my guess is that you tried to accept the Challenge invite outside of this window.
I'd recommend asking the person who invited you to resend the invite, all your steps will also count retroactively if you join a Challenge that is already in place. Click here for more information.
Let me know if you have any additional questions!
03-15-2016 11:19
03-15-2016 11:19
Hi @DotᚖMac,
Each Challenge invite has a 24 hour window to accept, my guess is that you tried to accept the Challenge invite outside of this window.
I'd recommend asking the person who invited you to resend the invite, all your steps will also count retroactively if you join a Challenge that is already in place. Click here for more information.
Let me know if you have any additional questions!
03-16-2016 06:38
03-22-2016 08:02
03-22-2016 08:02
03-22-2016 09:12
03-22-2016 09:12
I also can't join any new challenges. I'm in 3 current ones, with 2 ended ones, and have 2 invites. I cannot join the 2 new ones, as the app keeps telling me I can only be in 5 challenges at a time.
I'm on iOS app version 2.20.1.
Pretty frustrating and disappointing to still have the 5 challenge limit. Even more frustrating when it breaks and you can't join ANY new challenge.
03-22-2016 09:17
03-22-2016 09:17
If there's only a 24-hour window to accept a challenge invite, how about hiding the invite from view after the window expires? It makes no sense to keep showing a pending invite with an "awaiting your reply." button if you can no longer join it.
05-09-2016 09:53
05-09-2016 09:53
05-14-2016 10:37 - edited 05-14-2016 10:38
05-14-2016 10:37 - edited 05-14-2016 10:38
Hey my friend @Michellebyers, thanks for stopping by! Have you made sure that your Fitbit app is running the latest version in order to properly accept the challenge?
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05-14-2016 12:42
05-14-2016 12:42
05-16-2016 04:42
05-16-2016 04:42
Amazing news @Michellebyers ! Would you mind to share with us what was the outcome? I'd really like to know so maybe who are experiencing the same as you may try your solution!
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05-16-2016 08:01
05-16-2016 08:01
05-16-2016 08:11
05-16-2016 08:11
Amazing @Michellebyers , thanks for letting us know about this!
Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.
Happy stepping sweetie!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-12-2016 05:40
06-12-2016 05:40
My wife and I each have a Charge HR. Between us we own an iPad and an Apple Macbook Pro laptop (which runs Mac's El Capitain operating system),but we don't own any smart phones.
We downloaded the iPad app and set up an account for my wife and she is now able to participate in Fitbit challenges with our daughter who has an iPhone.
Problem 1. It seems that the iPad app only allows one user account. Is that correct ?
Because I couldn't set up my account on the iPad app I downloaded the Mac app and setup an account for my fitbit. It syncs OK provided I remember to plug in the USB dongle and the dashboard is accessible from a Firefox browser with www.fitbit.com
Problem 2. I can receive email challenges from my wife and daughter but I can't seem to join them.
Is that because only mobile apps (e.g iPhone, iPad, Android OS ) can participate in challenges and Mac's can't because they use fitbit.com ?
How can I join challenges or am I forever destined not to be able to do so whilst using fitbit.com ?
Has Fitbit any plans to upgrade fitbit.com to accept challenges from friends ?
Would appreciate any help.
06-13-2016 05:12
06-13-2016 05:12
Welcome to the Fitbit Community @BarryAgain ! You're right, the only way to join and participate in challenges is with the Fitbit app.
However, either the iPhone or iPad can support two trackers. Just keep in mind that your wife needs to log out of it in order for you to log with your credentials or viceversa with your daughter's iPhone.
I also have found this request "Challenges on Web Dashboard" in our feature request in order to implement challenges with PC and Mac. You can vote for the idea and add your comments. Our product team looks forward to reading and incorporating your suggestions into future versions of Fitbit trackers and apps.
Have a nice week!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-13-2016 06:05
06-13-2016 06:05
06-13-2016 06:20
06-13-2016 06:20
Amazing news @BarryAgain ! Yep, that is correct. You can now sync with your iPad or computer, the best for you.
Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.
Happy stepping my dear friend!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-27-2016 09:22
06-27-2016 09:22
06-27-2016 09:29
06-27-2016 09:29
What did you try @betsaroonie?
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06-27-2016 13:20
06-27-2016 13:20
06-27-2016 17:38
06-27-2016 17:38
Having same issue as bestaroonie. Have deleted app, cancel or open goes into continuous loop, freezes my Safari. I have the latest version of the fitbit app. Very frustrating experience.