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Cannot Log In to the Fitbit app

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‎09-11-2020 07:30 - last edited on ‎09-12-2020 05:11 by Fitbit Moderator

‎09-11-2020 07:30 - last edited on ‎09-12-2020 05:11 by Fitbit Moderator

My Fitbit App will not let me log in. It worked fine on both of my IPhones. Recently I presume after an update it does not let me log on on. If I ask for an Email to be sent - no email arrives. 

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎09-11-2020 08:34

‎09-11-2020 08:34

Let's go to your settings and make sure your Fitbit registered email is correct. 

 

Another place to look is in your spam filter. 

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‎09-12-2020 05:10

In response to Rich_Laue

‎09-12-2020 05:10

Hi @CCOB, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit app is not letting you to log in and the password reset email didn't arrive.

 

In addition to the great information that shared my friend @Rich_Laue, I would like to know if you receive any error message when trying to log in. And as he also mentioned, check out the spam or track folders of your email account since the email might've gone there.

 

Looking forward to your response.

JuanJo | Community Moderator

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