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Cannot Login to my account ( IP Blocked )

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‎10-05-2019 01:28 - edited ‎10-05-2019 01:30

‎10-05-2019 01:28 - edited ‎10-05-2019 01:30

I tried to login to fitbit account via the web but the website shows the following message 

 

'Error 1006' The owner of this website (www.fitbit.com) has banned your IP address

 

Then i try login with my IOS app and app says 'Opps, something went wrong. Please try again'. 

 

Then now i access with VPN and managed to login to the fitbit web. However, the mobile app without vpn still unable to login. 

 

Earlier before i logout from the app, i was not able to resync my fitbit HR 2 to the phone as well. 

 

Please help.  

Best Answer
3 REPLIES 3

‎10-05-2019 08:49

‎10-05-2019 08:49

Hey @teeming, nice to see that you're digging into the Forums. Let me give you a warm Welcome to our Community. 

 

Thanks for the troubleshooting that you already tried and for share all those details. 

 

Can you please provide a screenshot, you can check this post to know how to add an image to your post.

 

I look forward to hearing from you. Have a nice weekend! 😎

 

 

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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‎10-05-2019 08:58

In response to GraceGFitbit

‎10-05-2019 08:58

Thank you for your reply. Below is the screenshot. 

I just found out that I could log in with my mobile data connection. But WIFI still has the IP blocked issue. 

 

Screenshot 2019-10-05 at 11.53.04 PM.png

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‎10-09-2019 11:43

In response to GraceGFitbit

‎10-09-2019 11:43

I am having this same issue.  Has been going on since 9/20.  Any help is appreciated.

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