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Cannot get my Alta to connect with my phones Bluetooth

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‎06-25-2017 11:41 - edited ‎06-25-2017 12:11

‎06-25-2017 11:41 - edited ‎06-25-2017 12:11

I've had my Alta for over a year but recently I've had trouble syncing it (it says Looking where it should say syncing).  When I look in my Bluetooth settings it isn't paired with the Alta anymore and it doesn't appear on the list and it won't come up so I can pair it. I have the iPhone 6se. Please help?

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3 REPLIES 3

‎06-27-2017 06:27

‎06-27-2017 06:27

It's great to see new faces around @Fjf1971! 

 

This sounds pretty weird, let me help you. Try performing the restart 2 or 3 times in a row and set it up as a new device. 

 

Keep me posted! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎06-29-2017 06:12

In response to MaginB

‎06-29-2017 06:12

It's fixed!
Thank you for your help.
I restarted the Fitbit and deleted and reinstated the app and turned the phone on & off and it has worked.

Sent from my iPhone
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‎06-30-2017 08:07

In response to Fjf1971

‎06-30-2017 08:07

Hi there @Fjf1971! 

 

Thanks for the update, I'm happy to hear that you're back on track. Robot Very Happy If you need further assistance don't hesitate in visiting the Community. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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