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Won't sync

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‎06-19-2017 19:28

‎06-19-2017 19:28

My charge 2 won't sync to my iphone. It looks like it's syncing but after a certain period it'll stop like it hasn't synced at all. 

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‎06-20-2017 13:59

‎06-20-2017 13:59

It's great to see new faces around @aafable! 

 

Let me help you to sync your tracker. As a first step I recommend performing the restart 2 or times in a row then follow the Syncing Troubleshoot for iOS devices. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎06-28-2017 20:40 - edited ‎06-28-2017 20:42

In response to MaginB

‎06-28-2017 20:40 - edited ‎06-28-2017 20:42

Okay. I restarted it thrice. It showed the date along with the fitbit logo. When I tried to sync to my phone, it gave me a 403 forbidden error. I've tried to sync it multiple times. I even redownloaded the app on the app store. Yes, I have iphone. 

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‎06-30-2017 08:10

In response to aafable

‎06-30-2017 08:10

Hi there @aafable! 

 

Hmm this sounds pretty odd, thanks for trying the tips that I suggested. Please try setting it up as a new device and keep an eye on it. 

 

Keep me posted! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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