help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iPhone not synching

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-29-2017 11:17

‎06-29-2017 11:17

My IPhone was struggling to sync with my Fitbit Surge. Off Forum of help advice logging in and out off another device works but is a pain. Read on Forum that pressing home button on Fitbit 25 times might work. And it does. Not always instantly but it seems to work. No idea how or why but might be worth a try..

Best Answer
0 Votes
1 REPLY 1

‎06-30-2017 11:56

‎06-30-2017 11:56

It's great to see new users around @SunsetRunner! 

 

Let me help you to sync your Alta. Thanks for performing the steps mentioned, as a first step I recommend performing the restart 2 or 3 consecutive times. If the issue persits check out the Syncing Troubleshoot for iOS devices and keep an eye on it. 

 

Keep me posted! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer
0 Votes