Cannot invite friends to existing challenge

[Chumfun]

Hi, others have asked and no solution. I couldn't find an email to send troubleshooting request. 

When I start a challenge and try to invite *additional* friends (fewer than 5 people, no one has blocked challenge invites), I can see names and can choose names, but there is no 'send' button--so cannot send the invite. This started several weeks ago. 

I have IOS updated. I've rebooted everything, to no avail. 

Unsure if Fitbit staff reads these posts... 

[MarcoGFitbit · Accepted solution]

Hello @Chumfun, I hope you're doing well, it's nice to see you around. 

Thanks for bringing this to my attention, at this moment I would like to ask you to reply to me with a screenshot of what you're able to see when you're trying to invite a friend to the challenge you've started. That will be very helpful for me to check this situation further. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Chumfun]

Thanks so much. Should I send it privately? What I see is a list of friends' names with circles next to each that if you select it, you see that friend's name and nothing else. 

[MarcoGFitbit]

Hello @Chumfun, I hope you're doing well, thanks for taking the time to reply. 

I would appreciate if you could send me the screenshot or screenshots through here, thank you. If you're having trouble uploading the images, please follow these steps.

Thanks for your patience, I'll be waiting for your reply. 

[Chumfun]

[Chumfun]

Btw, no solution has been found yet. 

[icytoz]

I've been experiencing this same issue for some time.. have they given you a resolution yet? 

[Chumfun]

No. Still unresolved. Sigh. 

[icytoz]

Thanks for the reply . I did an instant chat with support today.. they had me delete the ap from my iPhone and reinstall.. that was unsuccessful .. suggested I delete , reset my Alta and then reinstall again.. sounds like we are going to have to live with the glitch 

[Chumfun]

That’s their stock answer. None of that works. It’s an app glitch they need to fix.