Cannot log in from home network

[AllenK816]

I'm having issues with my Fitbit logging into the app and syncing from my home network.  When I try to log into the app while on my home wifi, I get "Please check that your email and password are correct."  When I turn off the Wifi on my phone and use the cell network, it logs me right in with the same email and password.  Obviously, resetting my password didn't help.  Once I'm logged in, I also cannot sync my Fitbit from my home wifi, but once I turn off Wifi and use the cell network, everything syncs.  Tried deleting and reinstalling the app, doesn't help.

From my home network, I can get to Fitbit.com and log in (that's how I'm typing this right now), so it's not like the network is blocking Fitbit.com.  But I get errors logging in from iPhone, iPad, and even the Windows app while on my home network (standard Time Warner Cable).  This suddenly started happening a few days ago with no real changes.  When I try using the cell network or a hotspot, everything is fine.  I've seen other people on the forums with the same issue, and their solution is to use a hotspot.  That, to me, is not a good option.  Any ideas?

[DerrickS]

Hi @AllenK816 and welcome to the Community!

I'd recommend making sure that you are using version 2.22 of the iOS App that was just released this morning. Click here to be redirected to the iOS App Store.

Afterwards I'd recommend restarting your iOS device and then trying to log into the App.

Keep me posted if this helps you out!

[AllenK816]

Didn't help. Even when connecting using the Windows app, it says "No
internet connection found," when I clearly have an internet connection
(again, writing this message from that same machine and network). Once I
change networks to my cell or hotspot, it works fine.

[SunsetRunner]

Hi there @AllenK816! Does this happen only with the Fitbit app or have you had issues whit any other app like this? I have seen some instances where the Internet provider does not give access to certain apps. You can check out what happened in this thread and doublecheck your internet settings.

Keep us posted.

[AllenK816]

It seems it's not my ISP, but my router. When I plug my PC directly into
the cable modem, I'm able to connect, but when I go back through the
router, I get "No internet connection found." This started happening all
of a sudden (didn't update the firmware or anything), so I'm not sure why
it's doing that. For reference, I have an ASUS Wireless Router RT-N56U
running firmware version 3.0.0.4.374_5656. I'll see if I can figure
something out and post back here.

[naveedahmed]

Started facing this issue recently. Haven't found a resolution yet.

It went so bad that after a certain time, my fitbit stopped syncing with my devices on any network. I had to hard reset my fitbit later. Lost my unsynced workout data though.

[AllenK816]

What fixed it for me was changing my router settings to clone the MAC
address of my cable modem. Once I made that change, it worked.

[naveedahmed]

It worked for more than 6 months. Then it stopped working. I don't think it would be be something to do with MAC address.

[RobertoME]

Hi there @naveedahmed, welcome aboard to our Community. I'm curious to know what type of devices are you using (meaning the platform) at the moment to sync? Are you getting the same error of "No Internet Connection"?

If the issue is that your tracker is not syncing without giving you any error, I would suggest the following post for different troubleshooting steps based on your device model: Having trouble syncing? (here's how to fix this). 

Perhaps I'm going off the main topic of this thread, but when there are syncing issues, one of the causes for this, is the battery charge level. Cleaning the contacts of the back of your tracker might help for this, Use a toothpick or a toothbrush with rubbing alcohol, do not to scrape the contacts with a wire brush or anything metal, since this can damage the plating and cause corrosion  If you use a toothbrush, dry with a cloth or tissue before charging. In addition make sure the tracker is connected securely to the charging cable.

Also I would like to thank you @AllenK816 for sharing your solution. I'm sure this will be helpful for other users who might be experiencing the same issue.

I'll be around if you have more questions.