01-25-2016 14:54 - edited 01-25-2016 14:55
01-25-2016 14:54 - edited 01-25-2016 14:55
Fitbit Update 1/25
If you are able to log into your Fitbit.com account but unable to log into the Fitbit App, I'd recommend making sure that you are using version 2.18 of the Fitbit iOS App. Click here to be redirected to the iOS App Store.
Also, can you please post a screenshot of whatever pop-up or error you see after you've tried logging into the App?
We are currently working to resolve this issue and your screenshots would definitely help. Thanks in advance!
03-15-2016 12:08
03-15-2016 12:08
@alexanderrr15 @Suzanne_C I'd make sure that you've updated to version 2.20 of the Fitbit iOS App. If you haven't already updated, click here to be redirected to the iOS App Store.
I'd also make sure that your iPhone 6+ is connected to the internet, force close the App and then reopen it. This should help you both out, but keep me posted!
03-15-2016 15:41
03-15-2016 15:41
03-16-2016 09:47
03-16-2016 09:47
03-16-2016 20:49
03-16-2016 20:49
03-20-2016 08:33
03-20-2016 08:33
03-20-2016 13:20
03-20-2016 13:20
03-22-2016 06:27
03-22-2016 06:27
03-22-2016 07:18
03-22-2016 07:18
03-22-2016 08:55
03-22-2016 08:55
03-22-2016 21:43
03-22-2016 21:43
03-23-2016 08:41
03-23-2016 08:41
03-24-2016 07:27
03-24-2016 07:27
03-25-2016 03:01
03-25-2016 03:01
Exactly the same problem since this morning
03-25-2016 07:59
03-25-2016 07:59
Problem solved by suppression of the Fitbit application and new install again !!
Everything is OK !!
03-31-2016 23:06
03-31-2016 23:06
I cannot login in my iOS apps in my iPhone despite you are saying issue solved. I can login using web access on either my laptop or same iphone. I have iPhone 6 with iOS version 9.3.1, version of FitBit apps is 2.21, I used different connections via WiFi and via Cellural internet. Unfortunately it alwas says "Please check that your email and password are correct". I also tried to create new account but it does not work as well saing "Problem Creating account". Unfortunately I cannot add screenshots but please believe it.
04-05-2016 06:40 - edited 04-05-2016 06:41
04-05-2016 06:40 - edited 04-05-2016 06:41
@DerrickS @AngieCA @amandine64 @kraftmechanic
I Upgraded last night to 8.2 I'm getting the exact same issue , - Cannot Connect to iTunes store, I was signed in I tryed the sign out but now I can't log in on the iPad i also checked time and date tryed off and on again still no joy ...
04-16-2016 15:32
04-16-2016 15:32
04-18-2016 02:12
04-18-2016 02:12
07-13-2016 22:25
07-13-2016 22:25
07-14-2016 00:45
07-14-2016 00:45