01-25-2016 14:54 - edited 01-25-2016 14:55
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01-25-2016 14:54 - edited 01-25-2016 14:55
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Fitbit Update 1/25
If you are able to log into your Fitbit.com account but unable to log into the Fitbit App, I'd recommend making sure that you are using version 2.18 of the Fitbit iOS App. Click here to be redirected to the iOS App Store.
Also, can you please post a screenshot of whatever pop-up or error you see after you've tried logging into the App?
We are currently working to resolve this issue and your screenshots would definitely help. Thanks in advance!
03-15-2016 12:08
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03-15-2016 12:08
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@alexanderrr15 @Suzanne_C I'd make sure that you've updated to version 2.20 of the Fitbit iOS App. If you haven't already updated, click here to be redirected to the iOS App Store.
I'd also make sure that your iPhone 6+ is connected to the internet, force close the App and then reopen it. This should help you both out, but keep me posted!
03-15-2016 15:41
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03-15-2016 15:41
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03-16-2016 09:47
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03-16-2016 09:47
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03-16-2016 20:49
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03-16-2016 20:49
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03-20-2016 08:33
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03-20-2016 08:33
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03-20-2016 13:20
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03-20-2016 13:20
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03-22-2016 06:27
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03-22-2016 06:27
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03-22-2016 07:18
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03-22-2016 07:18
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Good luck,
Alesander Carson

03-22-2016 08:55
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03-22-2016 08:55
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Lisa

03-22-2016 21:43
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03-22-2016 21:43
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I can't even open the app it flashes then crashes.
This started after the app logged me out and had me update.
03-23-2016 08:41
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03-23-2016 08:41
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Any news on when this will be fixed? Thank you!
😃

03-24-2016 07:27
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03-24-2016 07:27
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I replied to a message this morning however had to log back in, now nothing.
Any ideas? Is this a known issue? Fitbit itself is still working but it won't be able to sync.

03-25-2016 03:01
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03-25-2016 03:01
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Exactly the same problem since this morning
03-25-2016 07:59
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03-25-2016 07:59
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Problem solved by suppression of the Fitbit application and new install again !!
Everything is OK !!

03-31-2016 23:06
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03-31-2016 23:06
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I cannot login in my iOS apps in my iPhone despite you are saying issue solved. I can login using web access on either my laptop or same iphone. I have iPhone 6 with iOS version 9.3.1, version of FitBit apps is 2.21, I used different connections via WiFi and via Cellural internet. Unfortunately it alwas says "Please check that your email and password are correct". I also tried to create new account but it does not work as well saing "Problem Creating account". Unfortunately I cannot add screenshots but please believe it.

04-05-2016 06:40 - edited 04-05-2016 06:41
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04-05-2016 06:40 - edited 04-05-2016 06:41
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@DerrickS @AngieCA @amandine64 @kraftmechanic
I Upgraded last night to 8.2 I'm getting the exact same issue , - Cannot Connect to iTunes store, I was signed in I tryed the sign out but now I can't log in on the iPad i also checked time and date tryed off and on again still no joy ...
- From the Welcome to Audible screen, first check that you are signing in to the appropriate Marketplace (Audible.com, Audible.co.uk, Audible.de, Audible.fr, or Audible.com.au).
- Tap on I'm already using Audible.
- Sign in with your Amazon email address or Audible username and password.
- Passwords are case sensitive. Please ensure that theCaps Lock key on your keyboard is not turned on.
- If you are still experiencing difficulty signing in to your Audible account, please reset your password by selectingForgot your password? and following the prompts until complete.
- Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
- Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
- Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
- Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
- Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
- Reset your Wi-Fi router by turning it off and then on again.
04-16-2016 15:32
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04-16-2016 15:32
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04-18-2016 02:12
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04-18-2016 02:12
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07-13-2016 22:25
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07-13-2016 22:25
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I'm having the same problem using an iPhone 6 Plus with the latest o/s

07-14-2016 00:45
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07-14-2016 00:45
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Sent from my iPhone
