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Cannot switch between kids view and parent view.

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‎05-06-2020 05:55

‎05-06-2020 05:55

Every time I try to switch between the kids view and parent view in the app I get a message that the password is incorrect or that I don’t have permission. The password is just fine - I can delete the app and log in normally (I can also log in on the website without issues). It’s highly annoying, please provide a solution.

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3 REPLIES 3

‎05-06-2020 06:25

‎05-06-2020 06:25

I am having this exact same problem and am getting no meaningful help from tech support!  I have made multiple attempts to get this resolved.  It is frustrating that my son's birthday present is causing so much difficulty with my own use.

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‎05-06-2020 06:58

In response to cort75

‎05-06-2020 06:58

I’m having the same issue too and hoped there would be answer on here 

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‎05-06-2020 08:29

In response to Mummy2c14

‎05-06-2020 08:29

looks like it might be a backend issue.  the same problem is affecting android users as well 😞

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