05-19-2020 16:04 - last edited on 05-28-2020 18:46 by LiliyaFitbit
05-19-2020 16:04 - last edited on 05-28-2020 18:46 by LiliyaFitbit
Hi, I have the Alta, and I use the app on my iPhone 8 Plus. I just went to since my Fitbit and noticed that my Workweek Challenge just totally disappeared!! I had like 8 other girls doing it with me and tbh I’m upset because I was doing so good! Where’d it go? I refreshed but nothing. Help!
Moderator edit: subject for clarity
05-19-2020 16:15
05-19-2020 16:15
Hi, I have the Alta, and I use the app on my iPhone 8 Plus. I just went to since my Fitbit and noticed that my Workweek Challenge just totally disappeared!! I had like 8 other girls doing it with me and tbh I’m upset because I was doing so good! Where’d it go? I refreshed but nothing. Help!
05-19-2020 17:11
05-19-2020 17:11
Challenge is back! Hopefully it stays. Must have been a glitch or something.
05-19-2020 20:36 - edited 05-19-2020 20:42
05-19-2020 20:36 - edited 05-19-2020 20:42
Mine was there a few hours ago and now has disappeared. I’m super bummed! I just got a new Versa 2 not even two weeks ago.
05-19-2020 21:15
05-19-2020 21:15
Mine disappeared also
and a lot of other things in the app have changed also
please fix it
05-19-2020 21:20
05-19-2020 21:20
My challenges disappeared, so I logged out, restarted my phone and logged back in and now my entire dashboard/home page is empty!
05-19-2020 21:21
05-19-2020 21:21
My challenges are gone too! Along with many other stats - everything except for calories burned. Ugh
05-28-2020 18:39
05-28-2020 18:39
Hello everyone, thanks for your participation in the Community and reporting the issue with challenges and the Fitbit app.
I appreciate everyone's feedback, I understand that this can be very frustrating. Thank you for your troubleshooting efforts. I would like to advise that this issue should be resolved now. Make sure the Fitbit app and your phone are up-to-date.
For more information about the Fitbit app, please see How do I use the Fitbit app?
Let me know if the issue persists, I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.