05-19-2020 16:04 - last edited on 05-28-2020 18:46 by LiliyaFitbit
05-19-2020 16:04 - last edited on 05-28-2020 18:46 by LiliyaFitbit
Hi, I have the Alta, and I use the app on my iPhone 8 Plus. I just went to since my Fitbit and noticed that my Workweek Challenge just totally disappeared!! I had like 8 other girls doing it with me and tbh I’m upset because I was doing so good! Where’d it go? I refreshed but nothing. Help!
Moderator edit: subject for clarity
05-19-2020 16:15
05-19-2020 16:15
Hi, I have the Alta, and I use the app on my iPhone 8 Plus. I just went to since my Fitbit and noticed that my Workweek Challenge just totally disappeared!! I had like 8 other girls doing it with me and tbh I’m upset because I was doing so good! Where’d it go? I refreshed but nothing. Help!
Best Answer05-19-2020 17:11
05-19-2020 17:11
Challenge is back! Hopefully it stays. Must have been a glitch or something.
Best Answer05-19-2020 20:36 - edited 05-19-2020 20:42
05-19-2020 20:36 - edited 05-19-2020 20:42
Mine was there a few hours ago and now has disappeared. I’m super bummed! I just got a new Versa 2 not even two weeks ago.
05-19-2020 21:15
05-19-2020 21:15
Mine disappeared also
and a lot of other things in the app have changed also
please fix it
05-19-2020 21:20
05-19-2020 21:20
My challenges disappeared, so I logged out, restarted my phone and logged back in and now my entire dashboard/home page is empty!
05-19-2020 21:21
05-19-2020 21:21
My challenges are gone too! Along with many other stats - everything except for calories burned. Ugh
05-28-2020 18:39
05-28-2020 18:39
Hello everyone, thanks for your participation in the Community and reporting the issue with challenges and the Fitbit app.
I appreciate everyone's feedback, I understand that this can be very frustrating. Thank you for your troubleshooting efforts. I would like to advise that this issue should be resolved now. Make sure the Fitbit app and your phone are up-to-date.
For more information about the Fitbit app, please see How do I use the Fitbit app?
Let me know if the issue persists, I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer